"Wish I had seen this website before ordering from this company. I placed order on 11/17, item was in stock. They sent me email on 12/10 showing a shipping label was printed, and charged my credit card. That is where everything stopped. It is now 12/27 and nothing. I decided to cancel my order, because I would rather pay 2 times for the item before I ever give this company my money. They want me to fill out a form and fax back to do this. I tried to fax it back, but no answer on fax machine. Tried to email complaint, but all you get back is a automated response, and it says not to respond to the email. Sure, I read a couple of positive ratings about this company, but look how many bad. If you decide to order from this company anyway, good luck to you! "

"I ordered 13 items on December 4, all items are in stocks when I placed an order. Several days later, i checked my oder status and only one order that ready to ship. I received 2 items on December 15, and when I checked my order status today i only have 4 items left, they eliminate the rest of my order. Tried to contact customer service by email, no matter what is your question, you'll receive the same answer and it will not answer your question and you cannot reply that email.

Try to call them, after more than 3 dozen times a day finally you can get rid of that busy tone, but the worst part they put me on hold for more than 25 minutes. and when i spoke with their representative, she wasn't a problem solver, she only can give you an answer, that if the item available, they will send it A S A P. I WILL NOT BUY ANYTHING FROM THIS STORE.

ADDITIONAL WARNING:
They charged your credit card for shipping in the first shipment, and when they canceled your items they didn't return your shipping cost.

Just realized today that they sent me a wrong item. the item looks OK like in the catalog, but the writing in the item totally wrong. Cannot use it at all.

Try to called them, as usual they put me on hold, the person who answer my call cannot make any decision, they put me on hold for many times, asking to speak with the supervisor, never happened. Total time for on hold 69 minutes.
(this is long distance call) BUYER BEWARE!!!!"

"I have never received worse customer service! I made my order on August 31st 2006. It was not shipped until September 14th 2006 and then was shipped to the wrong address. It was returned to the company and my order sat there until I was finally able to get through to customer service which is usually about a 20 minute wait and I was told it would be reshipped. It is now October 16th, 2006, and I still have not received my merchandise. I have sent several e-mails in which I get an automated response, and I have tries to call several times and have been unable to get through. I keep checking the status on their web-site and it just says "ready to ship". The Lakeside collection catalogue does have many nice items at very good prices, but I will NEVER order from them again! I'm sure I can find the items somewhere else with much better service. Even if I have to pay a higher price it will be worth it, especially if my items arrive in less than 2 months!"

"I have ordered from Lakeside several times and have been very happy with the low prices. There are several things I have seen elsewhere for 3 times the price. 18 months ago I ordered a Christmas "ladder" decoration that looks as good after two seasons on display as they day I bought it. I have had people ask where they could get one. You must be careful to check the sizes and dimensions to be sure you are getting what you want. "

"I ordered 2 items from this website on 1/16. It is now 2/24 and I haven't received either item. Both were in stock when I placed my order. According to the tracking feature on their website, the "shipper received notification" in January. The status has never been updated since then; package apparently has not been shipped. The second item supposedly was shipped on 2/15 but when I checked the status of my order today, it indicates that the item was "cancelled" but I never cancelled it. When I sent them an email and filled out their online form requesting customer service, they sent me an automated response that doesn't even answer my questions. I am so dissatisfied that I have sent them an email indicating that I now want BOTH items cancelled and purchase price + shipping refunded. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN. THEIR CHEAPER PRICES AREN'T WORTH THEIR CHEAP CUSTOMER SERVICE."

"One should not have to wait thirty(30) days for an item to ship when it was noted as in stock when ordered and still be told they are "ready for shipment" when questioned about it"

"I purchased a big part of my Christmas presents here and did it early so that I'd have plenty of time since they are slow.
Got an email confirming the order and giving me tracking info. I checked it through the week and it was all in a "ready-to-ship" status.
I checked it today (Sat.) and saw that the entire order had been cancelled!!!! Without warning!They didn't even send me an email informing me or giving a reason! I checked my credit card and that's not the problem so I'm completely baffled and mad! I tried to call them and guess what? They're only opened Mon-Frid from 7-4... SO what now? Start over with someone else!"

"Extremely poor cust. svc. Shipping time for an in-stock item was lengthy. Another item has been on back-order for 6 weeks now, and will not ship for at least another month. Yet they still offer this item as being available on their site! Inquiries were answered w/ form-letter automated type responses which did not address my questions at all. They may have good deals, but similar deals can be found elsewhere at places that have some resemblence of customer service & don't make you wait 2-3 months to receive your merchandise. Maybe you'll get lucky with them, but I won't ever shop there again."

"Delivery time is extremely long compared with other online companies...customer service is usually automated emails which have no helpful information...helpline is most of the time busy...not very impressive."

"this is NOT my first order with Lakeside Collection
They tell us to allow 1-2 business days for order to be processed.(not so) also they say to allow 7-14 business days for in-stock items to ship...not so. they do not tell you what type of shipping they use, my experience has been by U.S postal service
I ordered the above invoice number on Oct10, on the 16th I was told my order was shipped..Today is Oct 27th no order. This order was NOT on backorder.
This company offers quality merchandise, however, I would NOT recommed anyone order unless they are prepared to wait a month, sometimes more, as has happened with me.one order in the past was NOt a backorder)"

"Great quality for the price and quick delivery am very pleased with both orders placed and received. A great way to get unique gifts, especially "hostess gift" needs, without the sticker shock. I have recommended this site to a number of family and friends. "

"I am very happy with my merchandise, it shipped quickly and I knew the shipping charges up front, not like ABCdistributing.

I will definately purchase from lakeside.com again."