"They charge you to put your return back on your debit card! Beware of this store"

"08-05-2023 - I bought Lands End shorts and short sleeved shirts exclusively all through the 1980's and 90's. No other every day clothing did I buy or wear, used in winter and summer. I kept about 15 shirts and a dozen plus shorts ready to use at any time. At least a half dozen never opened or worn of both on hand at any time. My shorts were NOT the shorts they advertise/sell but their swim trunks with the ventilated liner (a much better product at that time). Then their quality rapidly declined. The original country that manufactured their products changed to multiple countries. The material became thinner, the shorts draw string, cheesy thin (several broke) and to short. The buttons started falling off the shirts that tore rather easily unlike their earlier products. And worst of all their inflated prices about twice what Amazon sells comparable products for. The final straw was one late night I had one of their phone reps on the phone and trying to tell her my requirements for the clothing that I wanted before I placed an order. We were not on the phone very long before she said to me, call back when you know what you want. Click! She was done and so was I which drove me to Amazon which turned out to be a much better product at a much cheaper price. I Loved and believed in Lands End, but no more. It'$ alway$ about $$$'s, not quality."

"I've never experienced this type of slow from a merchant. You might as well be ordering overseas. At minimum expect to wait at least a month. I ordered Sept 1 and it's Oct 1 as I write this review. It's only now shipped."

"Ordered one vest on November 18, 2021 and was just told I won't receive it until January 21, 2022 at the earliest. COVID was the excuse, but the item is apparently not backordered. So if it's in the States, why is it 2 months to get here? "

"I ordered Tshirts on July 21 and am still waiting for 5 tshirts. Every week they keep pushing back the date when it will be available. The customer service is also very rude, don't bother move on, plenty of cheaper places that ship faster to get your stuff"

"I ordered some no iron oxfords blouses. They are nowhere near the size I ordered ( go figure Indonesia) and the fabric smells like chemicals. Any wonder Delta airlines has a problem with their uniforms? I imagine they get no iron clothing and if it is treated like mine that is a problem. And if that isnt enough it takes 4+weeks to get a return. Doesn't take 4+ wks to take your money to place order does it? This is not the first problem I have experienced but it is the LAST! Signed, Highly disappointed and annoyed
"

"Land's End lets you buy sheets separately, so I can get a queen sized fitted sheet and a king sized top sheet--no more getting a cold bum for me when my husband turns over and takes the sheet with him. And the flannel is heaven in the winter!"

"I bought a coat fro Lands End and it was not what I expected. It was a very heavy weight, too heavy for where I live in California. I went to return it and found first there was not a way to print a return label on their website. I called and they MAILED me a label. I packet it up and pasted the label on the box and realized all it contained was the address, it was not pre paid. I called and was toldthey don't cover postage unless the coat is defective. I had to pay 17.00 in postage to return the coat. I can not buy ANYTHING online with a return policy such as this, especially clothing. You have to try it on touch it etc. They need to ramp it up a bit and join with the other online sellers. This is very old school. I won't be back. "

"Lands' End is the most dependable clothing e-commerce site I've ever used. The variety and selection are perfect, and I love how user-friendly the site is. My favorite part is being able to utilize all the filters they have, because they make shopping for exactly what you want SO EASY. For example, if you click shirts and blouses, you can narrow your results by: size range (petite, plus, tall, etc.), sleeve length (long-sleeved, 3/4 length, etc.), material (cotton, chambray, polyester, etc.), color, neckline, and sale/clearance. On top of the easy-to-use website, the deals and coupons are fantastic, and if you don't love what you get, it's easy to make returns. You can also return items to Sears stores where they have a Lands' End section. I can't say enough great things about Lands' End. I've been shopping there for years, and since their clothes are timeless and so well made, my wardrobe will look great and last forever."

"I have been ordering from Lands' End, off and on, for a couple of decades now. Sometimes they get a little too New England Preppy for me, and they had a bad attack of Spandex a few years ago, but I know that when I order something classic, what I order is exactly what I get.

I just ordered half a dozen tee-shirts of various colors, and a rather expensive blazer. They arrived in good time, in a sturdy box. The sizes are true, the colors are clear, the materials feel good, and the blazer looks very fine. It's well-made, with a good lining.

I've never had any problems with Lands' End customer reps or with returns, and I think their prices are very reasonable for what one gets.

The only quibble I have is that my favorite colors disappear without warning. I understand that they want to keep their merchandise "fresh," but when I need to replace a favorite tee-shirt, I'd really like to be able to get Favorite Tee-shirt II. And I wish they still had their catalog for professional women; they had some really nice stuff in there. Ahh, the good ole days . . . "

"The quality of many items has dropped drastically in the past several years. Almost all of their products are made in China now. Worse, I recently received an email from Lands End that said my rate of returns is too high.

I am petite and hard to fit, and if I can't try on an item in person, I have to rely on sizing and quality to be consistent. Otherwise, it does get returned. However, many of the items in my closet and my husband's closet are from Lands End. Clearly, the company was still making plenty of money off of us. Lands End, due to your nasty-gram, you have lost a long time customer. "

"The Lands' End 'stores' inside local Sears stores do not offer much of a selection of petite clothing, so we shopped via their website. We purposely overbought to make sure we got things that worked for my wife.

The order was processed and delivered promptly. The quality of all the items was very good and she kept more than half of them. We returned the remaining items to a local Sears store which handled it quickly and efficiently.

Honestly, I'm surprised by the relatively low rating Lands' End has at ResellerRatings. We've done business with them for years and never had a problem."

"My first two online orders were processed and shipped promptly. The first, a parka, came with a zipper that would hang up due to slightly crooked sewing. LE promptly send another and took back the first one. My second order was for a pair of jeans hemmed to length. Perfect! I've been looking for years for 31" inseam--no other stores offer this service."

"The customer service here is terrible! I made a purchase here and was treated poorly at the time of service because we were underdressed and when we came back the employee admitted how much better dressed we were. Then I stupidly made an online purchase and had to return it. Only one person at the desk could do online returns and send me away to shop the store. Upon returning and finding nothing she kindly let the people after me jump ahead of me. I have shopped here on and off for years, but am doubtful if I will return!"

"This company doesn't even deserve one star. I feel like any five star reviews are either fake or paid for by the company. I' ve read a few of them, and I can tell that that is the case for some of them since--I'm a psychologist and an HR manager. I'm a first time customer and I feel like I've been cheated. Their customer service is horrendous. I called them twice to try to exchange, one lady told me I have to pay for shipping on the exchange despite the fact that the website says reorders are free. She also gave me a very snooty attitude with no apologies. I called a second time a week later and this lady gave me an even bigger attitude, but she at least apologized when I pointed out how she was complaining about my aggravation. I'm sorry, I thought you were working for the customer--not the other way around. I have a recording of that conversation. I'm debating on posting it everywhere. They have definitely lost me forever as a customer. That's too bad, because I expected more from them with my first order."