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Product & services pricing
4.61/5
Chance of future purchase:
4.70/5
Shipping & packaging:
4.71/5
Customer service:
4.52/5
Return/Replacement policy:
4.40/5
Featured Review


Verified
5/5

2016-06-09

New life for my 2011 Macbook Pro!!

"Just upgraded my Early 2011 A1286 8,2 Macbook Pro 15" from the standard 1440 x 900 resolution stock glossy LCD to a new High-Res 1680 x 1050 glossy LCD purchased from laptop screen.com. Found a how-to specific to my model on Youtube and the surgery went well. My Macbook Pro with the new high-rs LCD, along with a speedy new SSD drive from OWC, is like a new laptop for a lot less than a comparable new Retina Macbook Pro; plus I still have all of my legacy slots! I'm a graphic designer and the new screen gives me so much more working image for my pro apps. Also, the image quality and color is bright and accurate. Thank you LaptopScreen.com! Your customer service staff was great on question answering and your shipping and price were the best!"

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Verified
5/5

2016-06-01

back in business!

"I just bought a new laptop a few months ago, so you can imagine my horror when my cats jumped onto the lid of the laptop, closing it on a pen that was lying on top the keyboard, cracking the lcd screen in their crazy cat race. After doing a comparison of local repair businesses and you tube diy repair videos, I calculated that it would save me approx. $90 to just do it myself. Laptop Screen was one of the only sources I could find for my specific screen, and had the best price for a new screen. The others I found on other sources like ebay and amazon were either not clear on the part number or compatibility with my laptop, but Laptop Screen had exactly the part I needed, and it was very easy to find on their website. Payment was a breeze thru paypal, which is my preferred method of payment for online purchases. I liked that they offered more than one shipping option, and that their 2-day shipping option was very reasonably priced, as I live in Hawaii, and it usually costs an arm and half a leg to ship anything down here, much less that quickly! I received the screen within a few days, as quoted, and the part arrived well packed and upon following a youtube tutorial, I was happy to see that the screen worked perfectly. I was up and running within 20 min of receiving the screen, and am writing this review on my laptop! Hopefully, I will not break any more screens, but now I know who to go to if ever I need a screen replacement! In fact, i could probably open my own screen repair business, and make an extra $90 in 20 min...hmmm..."

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Verified
5/5

2016-05-24

15" Chromebook Bonanza

"Only place i've seen the screen for my laptop and pretty reasonably prioced for an IPS full HD screen. I just had to get a chromebook with a screen that's a third of the cost of the laptop itself. Can't help that. Will buy from again if i have other screens turn green, crack, blow up, or hold Katy Perry hostage with a nuke."

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Verified
5/5

2016-05-23

everything as described

"screen arrived exactly on time, carefully packaged and of course working with no problem.
thank you
"

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Verified
5/5

2016-05-20

I see the light.

"Great price cheap shipping. Arrived quicker than estimated and in perfect condition.
!st time I've changed a screen, all quick and easy.
Best of all it looks and works as new.
"

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Verified
2/5

2016-05-20

Ordered and paid for brand new display panel, but..

"The panel arrived on time in a UPS box. The panel inside the box was securely packed. No transport damage.

The top two mounting bracket were bend. One of them was completely folded over, the other one 90 degrees. This couldn't happen during shipping.

The protective film was still attached properly to the front of the panel.

I decided not to return it but to bend the brackets back to their original shape.

I emailed them and asked for a small partial refund for the damaged panel .

After I contacted the company I received this official response :

"Mark wrote:
Thank you for contacting our support team.

This is brand new panel with protective film on the screen (you will need to remove it before installation)."
Sometimes, due to impact on the side of the box, tabs got bent."

I will not order again from a company which sold me an obviously used panel as new.

The incompetence of the customer support person did not help.
I ordered from Laptop Screen before and was always pleased with the quality and condition of their panels. So I am a bit disappointed about my recent purchase

Photos available here:
https://drive.google.com/open?id=0B8mqn0CRvfM0UlZyYWVVWFBGNm8

"

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Rep reply posted 2016-05-20
A rep from Laptop Screen, LaptopScreen, has responded:

“LaptopScreen.com guarantees a working replacement or your money back.

We sell brand-new LCD panels, directly from the manufacturers.
For customer's information - we track our stock digitally and the specific panel that the customer received has only even been sent to that one specific customer. If the customer would like an exchange or a partial refund, customer is asked to express that clearly, with-out making false accusations that the customer has absolutely no basis for.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111


Verified
5/5

2016-05-16

Happy with flawless service

"My replacement LCD arrived in time, exactly as ordered, carefully packaged in a protective box.

We are happy our laptop is in fine shape again, for a reasonable price.



"

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Verified
5/5

2016-05-16

What a great option

"This was a super experience from
Start to finish. The website was easy to use and left no room for doubt. The price was much less than I expected. The shipping was quick and I am DOD deployed to Japan so we get massive delays sometimes. Our stuff also gets broken a lot but this screen was well packed and marked. I am so pleased with this product and company that I'm not even making my daughter pay for the screen because she stepped on it. You can't even tell it is a replacement screen.
"

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Verified
5/5

2016-05-14

"At first I was scared of it being a scam, but I got the screen like 3-4 days later and it works perfectly! Even looks better than the original screen that was on there! "

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Verified
5/5

2016-05-13

Exactly what I wanted, quickly.

"I needed an IPS screen to replace the old TN screen on my x220. After a pleasant conversation with a gentleman at LaptopScreen, who assured me that the screen I would get was the latest generation IPS, I got exactly that, and just a couple of days later. The screen is perfect, no dead pixels. What a difference! Great place to shop for a replacement screen."

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Verified
5/5

2016-05-09

Extremely Satisfied

"Extremely satisfied with product and tool kit. Able to replace cracked LED in less than 10 minutes."

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Verified
5/5

2016-05-09

Great snappy service

"Fast delivery. No problems with the screen and it works great. There were no instructions or video for installation but i have a rare laptop and was just happy to find the screen.

They did try to get me to do a video but i was not able to do it. I like the company , makes it simple to buy a screen.

"

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Verified
5/5

2016-05-09

I can see again

"The item arrived on time and as described"


Verified
5/5

2016-05-05

Perfect replacement

"replacement screen perfect fit, works great."

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Verified
5/5

2016-05-02

Exactly what I needed to get my laptop fixed.

"I looked all around the Internet for an LCD screen and found this company to be the cheapest and had videos to help with installation. Lightning fast shipping and packed well. Will be back for another as soon as my son breaks this screen again. "

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