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Product & services pricing
3.75/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.25/5
Customer service:
3.50/5
Return/Replacement policy:
3.34/5

Verified
5/5

2011-03-29

"Absolutely amazing service, send the replacement parts from USA to UK took less than a week to receive them and saved me over £60!"

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Verified
5/5

2011-03-20

"I tried to get my missing keys from the manufacturer and they wanted me to replace the whole keyboard for 80.00!!! I found laptopkey.com and ordered just what I needed, they even show you how to place the keys on your keyboard step by step. The staff is very courteous! I would recommend them to any one who needs just a few parts for their keyboard. Thanks Laptopekey.com you guys are awesome!!!"

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Verified
4/5

2011-03-01

"I had a key break on my keyboard, so I went to laptopkey to order a replacement. They had my netbook listed on the site, so I placed an order for the only key type they had listed.

I received the key approximately a week later and it didn't fit - it was the wrong key type. I promptly emailed them, to which they responded that I had ordered the wrong type of key and they sent me a link to the page where my netbook was listed. I was told I had made a mistake in my order but I could order the other key. Lo' and behold, when I clicked on the page there were now 2 key types for this model.

I was a little confused, so I checked the Google Cache of the page, and sure enough the cached page only had one key type. They added the key after my email so it would appear that I was in error!

I told them this and I was able to negotiate to have them send me the correct part in exchange for me sending back the incorrect key. Still, I find it very strange that they would update the page like this.

In any case, they eventually sent me the correct key after identifying it from a photo. Because I now have a working keyboard, on the whole, I am a happy customer.

If I were to order from here again in the future I would definitely send them an email first with some pictures of my key to ensure that I was sent the correct one the first time.
"

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Verified
5/5

2011-02-17

"Ordered a key for my laptop, shipped to Portugal, and received in 5 business days.
The price with the international shipping fee included is great ($7,24 USD), the information available for instalation is great, everything went great!
"

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Verified
5/5

2011-02-17

"What a fabulous business to deal with. This is the first item I have ordered from overseas and as I couldn't find what I needed in Australia I decided to try Laptopkey.com.
To my surprise, not only did they have a key to match my laptop, but for just over $8 in total, I had it on my computer. In under a week. All with spot on communication.
Now that's what I call great service. Thanks guys.
"

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Verified
5/5

2011-02-12

"Very fast delivery and clear easy to follow instructions."

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Verified
5/5

2011-02-02

"I lost a key on my HP Pavillion 6500 and I the solution seemed expensive and bad. Everybody told me that I should buy a new keyboard, and mount the entire one myself, or send it to the company to be repaired. And then I found this company, I should have known it since the first day because it was great. I asked for the key, and in a few days I received the key I needed by mail in Europe, in perfect conditions, and it was very easy to put it on the laptop and have if fully functional again. It was a lot lot cheaper than if I would buy the entire keyboard, and I didn't need to disassemble my laptop, I've just put the key into it and it was perfect.
I'll recommend it to friends in the future. Thanks for this great service.
"

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Verified
5/5

2011-01-21

"I have a little mischievous son, who got hold of my MSI laptop and pulled out dozen keys. I successfully returned all keys except two which has cracked hinge. I called local laptop service to solve my problem, and they wanted me to replace the whole keyboard which was not profitable and it was pointless. Then I looked for a solution on the internet, on my great pleasure I found a company LaptopKeyes who sent me two keys "I", "L". I had no problem at all, to repaire it on my own. I got my keyes within ten days - very satisfied! Stephen, Croatia"

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Verified
5/5

2011-01-19

"Using their on-line tools selected the correct key with ease. Order shipped promptly via first class mail. The on-line video helped me make sure I installed it right (not they way I thought.)

Key broke first time (not their fault, just happens.) Once they confirmed the correct replacement key, went out promptly.

Went in perfect the first time.

Kris H
Alpine UT
"

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Verified
4/5

2011-01-19

"I bought a single spacebar for my Pavilion DV5000 in December 2010. After 1 month the spacebar *still* hadn't arrived! I contacted laptop key and a rep apologised and sent out a replacement next day at no extra cost. Original order was assumed lost in transit. It arrived within a week. I used the online key installation video to figure out how to attach the key. The tutorial was for a regular key but the spacebar fitting was similar. The quality of the key itself was like new.

Their website is excellent, purchase process was simple, customer service was very good. The only thing I would fault them for was not using recorded delivery to ship the key internationally (I would be happy to pay extra for this) and the website didn't cover the installation of my specific key (a spacebar), although it wasn't too difficult to figure out using the video as a guide.

Thanks to Ayesha at laptopkey.com for handling my whining e-mails courteously.
"

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Verified
5/5

2011-01-19

"January 11, 2011
HI. Just wanted to let you know the key I ordered arrived today.
Thankyou very much for an excellent service.
The key fits perfectly, would'nt hesitate to shop with you again.

Ordered Jan 03 2011 and key arrived in UK January 11, 2011.

Thankyou, and have a very happy new year.
Regards,
L.Bassett.
"

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Verified
5/5

2011-01-18

"A friend of mine damaged my keyboard and my left ctrl key didnt worked anymore. But thanks to laptopkeys I got a ctrl key in less than 5 days."

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Verified
5/5

2011-01-17

"I was very impressed with Laptopkey.com. Their website made it very easy to find the key I was looking for. The pictures were a huge help in making exactly sure I ordered the correct key. Shipping was quick and the price was very reasonable. I used the online videos for installation which helped tremendously. Overall a great shopping experience.
"

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Verified
5/5

2011-01-15

"Ordered two keys for a Dell Inspiron 6000. The install was pretty easy, and the keys worked perfectly. Customer sevice was excellent!"

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Verified
5/5

2011-01-13

"these guys are the only helpful next door neighbour. you feel that you know them for years, so trustworthy, so reliable. they actually let you share their experiences by teaching you how to build your knowledge about your own requirements. you can watch them doing your job, yet feel that you are apart of their team. isn,t it marvelous? call them and watch."

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