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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-05-14

"Instant order confirmation, all items shipped - and shipping info provided - within 24-hours, and a second shipment-tracking update sent a day later. These folk are incredibly fast and efficient! Prices were excellent, too!"

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Is committed to quality products and services
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Verified
5/5

2004-04-22

" In a word FANTASTIC!!!!!!! I ordered on Wednesday afternoon and got my items before the shipment notification came in my inbox on Thursday morning the next day. Most impressive."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-22

"This is an awesome company to work with. They have a very knowledgable staff and work hard to get you what you need. I highly recommend them for your Laptop parts needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-30

"It was my first time to buy computer parts for my Laptop from this company.It was a very good experience and I find this seller is very well organized and can give good discount.I am too far in the middle east but I received my order fast.I am not going to hesitate to buy any parts in future.
Regards,
Aziz
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-12

"Excellent, positive, service. Ordered a product from the web, turns out Compaq was all messed up. They figured it out found the right part and replaced all at no extra cost.

Just the best online order experience ever
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-02

"This site offers excellent customer service. I was pleasantly surprised at their attention to detail and responsiveness."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-18

"Charger went missing from luggage after international flight. Did a quick browse online for replacement parts. Site excellent, clear, easy to find. I rang because I needed a 24-hour Sat morning delivery - no problem and ordered online to confirm - goods arrived by 10:30am, on time as promised.



"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-16

"LaptopParts.com, provides first-rate-personalized service that is not always found in an online-internet company.

I have ordered items from LaptopParts.com over the past year, and have never been less than thrilled to receive my orders from them. I have dealt with Jeremy Schwaeber, Web Sales Manager, and his staff, and they have always gone out of their way for me and my orders. They always make sure their customers receive outstanding and first-rate service no matter the size and/or quantity of their order. All my orders arrive sooner than I imagined, in perfect condition, and always complete.

Laptop Parts, Inc., definitely deserves recognition and should be commended for being a business that really does honor their customers with a personal touch and in a professional manner.

Sincerely,


Lisa Anne Nilsson
****@****
http://www.lisaannenilsson.com
Consultant, Silicon Valley
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-08

"Last week I placed an online order for a new keyboard for a Dell Inspiron 3700. I had 'done my homework' and found a 'New' keyboard at the same price everyone else was selling 'Refurbished' for, and I thought I was really getting a great deal.

But when I received the package, a sticker on the outside of the box stated it was 'Refurbished'. I immediately called to explain my problem and spoke with a very helpful gentleman who, after researching the part, told me it was incorrectly marked on the web page and offered to give me a credit in the amount of 10.00. I said I would be happy with that and felt satisfied.

The very next day, I thought I would check the part on LaptopParts.com's website to see if the description had been changed and, within 24 hours, they had the description updated to reflect the true item! That is really great! I will always be a loyal customer of LaptopParts.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-31

"Very impressed with the ability of Jeremy in web sales to find an obscure part for an old laptop. And though it was only an 80 dollar part I still got a quick response and quick shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-24

"Ordered a LCD for my notebook on January 12th. They needed to confirm the model number on the 13th, and it arrived today. Installation was a breeze, and I haven't found a single flaw. :)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-08

"Message: I just called to inquire about a part for my computer and I spoke
with a person named "NIR" and I would like to just say that I wish everyone
was as nice and helpful and most of all, friendly as this man was. I had
just called a company in New Jersey and it seemed that I was putting them to
some kind of hardship by asking them some questions and all they wanted was
to get me off of the phone so I hung up on them and searched the net and
when I found your site, I called to verify what I saw and that you had the
part in stock and the treatment of this person "NIR" means that I will
return anytime that I need parts. And, I will tell all of my friends and
co-workers about the excellent selection, price and service.

All that I can say is that you should be happy to have an employee that
emits concern for your customer & potential customers by his outgoing nature
that was helpfu and friendly.

I wish all companies had employees like "NIR".
"

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Overall quality of the company
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-30

"Didn't find the part on their web site. So I emailed them. Jeremy found the part I wanted and shipped it out immediatly. Will do buisness again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-05

"Jeremy's technical and tactical expertise is outstanding keep up the good work,
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered

5/5

2002-12-02

"Jeremy was great in helping me track down an LCD for a laptop that had been broken. I received the replacement part, installed it and it worked perfectly. He saved me over $800 dollars by not having to go trough the original manufacturer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process