"good web design and online transaction process. BUT, I only received 1 of 2 items; the second (conditioner), under an incorrect tracking number, is still not delivered, nor can it be tracked. "
"Great website, took my order and processed quickly and seamlessly!"
"Better price than Amazon. Free shipping."
"Easy and quick to order this product."
"Loved the option to NOT use Amazon. Bought directly from their sight. Hope the product works as it did come recommended from my Corvette forum."
"Super fast checkout & great price"
"Difficulty in getting site to accept credit card"
“Hi there, I'm sorry you had an issue entering your credit card! Please feel free to reach out directly if we can help: info@leatherhoney.com. Thanks!”
"What happened to the 10% discount for first time buyers???"
“Hi there, I'm sorry you didn't receive the discount code! It's likely that it went to your spam, but we'd be happy to assist you. I'll reach out via email right now and we'll get you set up, either with the code or with a refund if you've already made your purchase. Thanks!”
"It was a pleasure doing business with the Leather Honey people. Arielle is knowledgeable about the product and is terrific to deal with. This company has always been " user friendly" and leather Honey is absolutely the finest product for keeping our 40+ year old leather sofas looking practically new."
"I couldn’t see where I got 10% off. I thought I would get an email with the link and never saw one. "
“Hi there, you should've gotten an email with the 10% discount code. We'd be happy to check your order and make sure the discount was applied, and refund you the amount of the discount if it wasn't. I'll message you directly.”
"I signed up for 10% discount but I don’t think it was applied "
“Hi there, we'd be happy to look into that for you and make sure you get the discount. We can always apply it as a refund after the fact. I'll reach out to you directly via email now. Thanks!”
"Very straight forward ordering and clear info about the product"
"Heard about your product & I can't wait to try it! I just bought an Audi & I want to keep the leather pristine like it is right now!"
"I did send the company a request for more information and received a reply right away. Looking forward to trying the product."
“Happy to help! ”
"I checked all the info I entered the first time yet you imnsisted I had to repeat it 3 times which I did, innecessarily. A waste of time."
“Hi there, I apologize for your experience. We'd love to help if we can, so please feel free to reach out to us directly at info@leatherhoney.com.”
A rep from Leather Honey, LeatherHoney, has responded:
“Hi there, I'll reach out to you directly to make sure you get the conditioner. Sorry about this issue! ”