"No response to email, phone or even their form on their website. These people are clueless what customer service is like. I will never use them again, and in the process of getting my money back on my credit card. Horrible, horrible customer service. They could care less about your inquiry after you paid them. Beginning to think they are a total scam site."
"This company is happy to help YOU with your application until they get paid. When I reached out to them via phone and email for three weeks after receiving notification from the gov that the application was incorrect- I have NOT received ANY help. I definitely feel scammed. : ("
"Ask for Robert! I wanted to start my business and protect my brand and they provided me with excellent customer service. I personally don't know much about how to file trademarks, but they made me feel comfortable with the process and I learned a couple things along the way. Thanks guys!"
"I had a simple trademark application in which I paid for services for Legal Sherpa to assist with the process. That application was never finalized, which I then tried to have completed. I called several times and left voicemails for assistance. I emailed several times also and never got the needed help I needed. This company will take your money and not help with any issues you may have through the process of filing your application,nor will they answer any questions due to the fact that they don’t see consumers as a priority. Please beware."
"BAD FOR TRADEMARKS. LegalSherpa misfiled my easy to file, straight-forward trademark application and then said they would need an additional fee for the revision responses to the USTPO. They clearly did not fill out the application thoroughly enough for initial approval because they then charge you an additional $150 for revisions to their application.
UPDATE: After I wrote this review, and paying them another $150 to have them fix the application they submitted, they demanded I remove this comment or they will not proceed with the additional work I paid for and issue me a refund for the $150 (but not the initial $****). They also threatened me with "action" if I do not remove this honest 100% legal review. "
"People with a lot of experience know how to give the quick response in addition to the cheap price I received from them.
At first I had no knowledge of registering a business. They explained everything I needed patiently through the email and announcements, all this before the purchase. Thank you very much for the good service, I highly recommend them, I will return there again."
"We had a great experience using LegalSherpa. They filed our trademark in only a day and we received the confirmation from the government right away."