"Decided to go with the refurbished route with a Samsung MD230X3 after trying to find it at a reasonable price for a discontinued product by Samsung, I tried Amazon and CDW. Never heard of Legend Micro before. I wanted relatively fast shipping from east cost. Ordered was professionally refurbished and packaged, great quality, almost no noticeable wear. Put together in a few hours of assembly and cable management, and product works and operates flawlessly. I will definitely give Legend Micro another try. Customer Service was stellar and honest."

"A 27" Samsung received, but one corner on the frame was broken. Customer Service promptly ordered UPS to come to my house to pick up. Once got picked by UPS, a replacement was shipped on the same day. I'm very pleased with the service and will order from the same vendor in the future."

"Great monitor - have two just like it, and one of them died. The replacement I got is as good, if not better, than the original. Great resolution, looks great, and the new one has an HDMI input as well."

"FAST, ACCURATE SERVICE AND DELIVERY.

BOUGHT AN "OPEN BOX" SET OF BOSE WIRELESS SL LINK TRANSMITTERS AND IT ARRIVED IN BETTER THAN EXPECTED CONDITION. IT LOOKED NEW AND IT WAS ON ORIGINAL PACKAGING INCLUDING MANUALS.

HAD THE PRODUCT INSTALLED THIS WEEKEND AND ENJOYED AMAZING SOUND IN MY LIVING ROOM. VERY PLEASED WITH PRODUCT AS WELLS AS LEGEND MICRO WHICH I CHOSE CAUSE THEY HAD THE PRODUCT AVAILABLE RIGHT AWAY. ALL THE OTHERS I FOUND WERE ON AN EBAY AUCTION AND I DID NOT WANT TO GO THRU THAT TO GET MY TRANSMITTERS.

CALLED CUSTOMER SERVICE TO INQUIRE ABOUT THE SHIPPING OF MY PRODUCT AND THEY RESPONDED RIGHT AWAY. GOT MY PACKAGE ONE DAY AFTER ORDERING.

I COULD ONLY HAVE GOTTEN IT FASTER IF I WENT TO THE STORE MYSELF SO I WAS VERY PLEASED WITH SPEED OF DELIVERY.

WILL BUY AGAIN FROM THIS VENDOR.

"

"Recently I spent dozens of hours to find a Samsung monitor, I wanted a SPECIFIC one, sites were all over the place on prices, I had bought one from Geeks.com which was poorly packed and defective when received, and then a second [same site, different monitor brand,same problem] Found Legend Micro, best price, free shipping, packed very well, worked perfect, wrong remote. Spent some time not getting a response (possible wrong address to 'unatended mailbox), bought new replacement, and then managed to find a correct customer service address, sent message, got response. Ending was; Legend Micro sent a refund (cheerfully!) for my cost of the replacement. They DO listen, They Do respond, They have best prices on some items, Pack well, ship carefully, and are reachable. Gotta give 'em 100% for service well done."

"I had a horrible experience with this company. I bought a refurb monitor from them via Buy.com and the first one was defective, the second was as well. The kicked was they accused me of lying about the first defective monitor. You can read about it below in the complaint I sent to the BBB. In the end I talked to Buy.com customer service and they got the money refunded for me, but not after a lot of headaches. The BBB got back to me eventually but by then everything was resolved and I was done with this company.

[Moral of the Story:]
Take a video of yourself unboxing the product and testing it... maybe it'll help your case if it's found to be malfunctioning and when you ship it back they accuse you of being A) not smart enough to plug in a monitor, b) lying to them by sending back a non-defective product, or C) both.

///Submitted to BBB///

[Complaint Description:]
I ordered a refurbished monitor (23" Samsung P2350) from Legend Micro on March 4, 2011, via Buy.com for $149 (Order # 59560525). When I received it on March 20, I found that the monitor was having problems staying on after plugging it in, so I submitted a return request form on the Legend Micro website. I shipped the item out on March 29, and waited for a few weeks before a replacement arrived. When I tried this monitor, I found that while it was able to stay on with my other monitor when first turning on the computer, it would not turn back on if I turned it off while the computer was on. Rather than risk receiving another defective replacement, I filled out another return form on Legend Micro's website on April 18 and requested a refund just so I wouldn't have to wait another few weeks for another monitor, which I was given an RMA for. As I was about to ship it, I inquired about whether I would be provided with a shipping label again as I was returning a defective item back to them. On May 2nd, they replied, refusing to provide me with a shipping label, and then added in their reply that "Also, the original unit that you purchased from us and sent back for replacement had no problems." At this point I was starting to get frustrated, because they were accusing me of shipping back a unit that was not defective, so I called to hopefully clear things up today, on May 3rd. The representative I spoke to initially was Jane (after a while I spoke with her supervisor, Boris). I explained to them that I wouldn't have wasted my time sending the unit back if there were no problems, and that I really just wanted to ship this defective unit back and receive a refund so I could stop the back and forth with them. I even told them that I went to the trouble of making a video showing where the problem was just in case if their testers weren't able to replicate the problem I was experiencing. That video is at this link: [private link] I was then told that they would provide me with a "courtesy" shipping label, but that I would be charged 20% restocking fee for the unit that I sent back that was apparently not defective and that they sold to someone else who gave them positive reviews. When I asked them where this review was, she just said something along the lines of "oh... it's uh, in our system" (something not very convincing). I then asked them why they didn't just send back the original unit to me that was apparently not defective instead of sending me the one that I have right now that was defective, and if that was the case, why was there no kind of communication to me that what I had sent back was absolutely fine? Boris told me that people like to receive another item with a different serial number anyway, and that they didn't need to communicate with me via email that there was nothing wrong with it. This struck me as strange because I emailed them on April 7 to follow up on when I was getting my replacement monitor, I was just told that "The item came out of testing today and should ship tomorrow.", which would have been the perfect opportunity to tell me that the item was not defective and was being sold to someone else. I was starting to doubt that they were telling the truth, because it seems like they are retroactively just trying to cover their shipping expenses. Boris then told me that they would be able to provide me with a shipping label for my current defective monitor, but if they tested it and found no problems, that they would charge me a restocking fee, because apparently I now have a record of sending back non-defective items. I just wish I recorded a video of the monitor being defective the first time, because I was basically accused of not knowing how to set it up properly, even when I set up the ones I have now just fine. I am now worried about sending it back because they could just say it's not defective and just ignore my video, charging me the 20% fee anyway.

[Your Desired Resolution:]
I would simply like Legend Micro to issue me a full refund. I've spent a lot of time and energy on this issue, and I think that that is the least they can do as a gesture of customer service. Their words and actions blatantly show a disrespect for their customers, whom they indirectly accuse of lying. When I asked Boris what he would do if he came back to me saying the unit I have with me was not defective and I said "please watch the video" he said "well we can make our own video and show you the serial number and prove to you that it's working" but I think it's way too easy to just show me a video of any working monitor and charge me a 20% restocking fee to add insult to injury. Boris said that I could speculate all I want, but in the end it's very easy for them to make a fake video and accuse me of being in the wrong. I understand that this goes both ways, and that I too, could have made a fake video showing another monitor of mine that was faulty, but in the end, I as a customer just want a working product from them! Why would I waste my time otherwise? In the count of who's more likely to send defective items out versus who's more likely to lie about having a defective item, I think the one I currently have in my possession and that I have video proof of shows that they are more likely to send out a defective item but are not willing to own up to it. Boris had asked me to trust his technical testing team, and that they are reliable in determining whether a product is defective or not. If that's the case, then why am I sitting here with a defective one on my desk?"

"great deal on this refurbished monitor, it's in perfect condition, would do it again."

"First time ordering with them but I'm very satisfied. They delivered the items ASAP and all of them are in a great condition even though they are used. I love the fact that they sent me a coupon for my next purchase. It would be nice if most businesses did that too. Good way to get people to order from you again. I'll definitely order from them again if I need server parts."

" I was very pleased with the speed of shipping and order processing. Had a small problem with a refurbished monitor, stand did not match. Legend Micro was quick and helpfull fixing the problem. I deal with alot of online places and i am very picky espeacialy with shipping and customer service. Legen Micro is one of the best places i have ever dealt with on and offline!!"

"I ordered my new Samsung monitor on Sunday, It shipped out the following Monday, and I received Thursday that same week. That's standard time in transit for ground shipments to my location. All over all I am very satisfied with my purchase, buying anything that has been refurbished is usually always a gamble and you never really know what you get until it shows up at your door, but the monitor I received is in mint condition. I have a dual monitor set up for my computer and this is the exact same model monitor that I originally purchased brand new when I bought my computer. I've got the two monitors sitting side by side and I can't tell the difference between them."

"In my Opinion Legend Micro is one of the best online discount stores. Quality of Refurbished Monitor I purchased is excellent, sales and support communicated quickly and efficiently!"

"Ordered a refurbished Samsung 305T 30" 2560x1600 monitor. Shipped from Florida to California. Worked perfect, well packed, no problems. These size monitors are often DOA, have rows of dead pixels, or other problems. Even though they are all the way on the other side of the country for me which hurts my shipping time, I would order again."

"Received a TV where sound was not working. They were very responsive and efficient with the return process. I now have a new TV that works great. In all the process took about a week. I see a number of negative reviews out here. One thing to remember is there is always a risk with refurbished items, so do your research on the product and warranty. In all I saved about $150 so the effort was worth it. Will use them again."

"GREAT CUSTOMER SERVICE!!
The prices are pretty good also. I really don't know what they would want me to reveal but I am very happy with these folks. "

"I ordered a (Samsung S27A350H, refurnished) monitor. It was shipped promptly and was not damaged. Monitor looks like it is brand new and works just as well. Very pleased with my purchase."