"This order was long and tedious, but it got there eventually. When I placed the order, the site clearly stated that there would be several weeks of lead time before my order was shipped. This was expected, then, so I had no problem with it. Even so, the founder of Leibal emailed me and told me that my item was on backorder and would be delayed by a few weeks, but this still fit within the expected lead time and the proactive nature of the contact was a plus.

Unfortunately, it went downhill from there. The first time the shipment arrived, it was damaged, and UPS advised me to let them handle the damage claim, so I did. They returned tge package to the sender. A while later, I hadn't heard anything, so I contacted the founder (who had emailed me) about it, and he was quite helpful. He got my order back on the way to me, along with a Magisso Teacup for my troubles (really cool teacup, btw). When it arrived the next time, there was still one damaged unit (in 12), but the item was packed *very* well, so I am forced to conclude that the product is just fragile, which is not the retailer's fault. At this point, I am happy to accept my teacup as compensation and call the one unit an acceptable loss.

***EDIT: I did mention in an email to the founder that I had one broken cup in the second shipment, and he insisted on sending one as a replacement, so that minor issue is cleared up as well.

Overall, this was a suboptimal experience, but the company was proactive about contacting me and handling the problems, and they compensated me for the shipping fail. Leibal shows promise, but they might benefit from being a bit pickier about the quality and durability of the items they sell. Personally, I think I may buy from them again, but for anyone else, realize that the experience might not be perfectly smooth. With that being said, you won't get shafted either. I give Leibal 4 stars because sometimes crap just happens, and when it did, they were proactive about making it right. Hopefully my experience was the exception and not the rule."