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Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2021-10-21

Great Experience

"This was my first time ordering from Lens.com. It was great! The process for ordering was easy, shipping was fast and the best prices I could find for my lenses. Will order from again! "

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Verified
5/5

2021-10-22

Fast and easy

"No sweat ordering experience."

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Verified
4/5

2021-10-22

New customer

"Where is my rebate? As mentioned for first order.Thanks"

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Verified
5/5

2021-10-21

Tender loving care

"Ups and downs. First shipment lost. Second shipment in process when I realized my new prescription wasn’t working and had to have it changed back to my original script. Catherine was most helpful with a return label that I had no way to print so I returned second shipment by USPS. She was a lady of action and saw that I received my correct lenses right away. "

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Verified
5/5

2021-10-22

Greatt but rebate is confusing

"Very quick and easy but the rebating is confusing a bit other than that very good! "


Verified
4/5

2021-10-22

Good

"Convenient and fast shipping "

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Verified
5/5

2021-10-23

Great Service

"Easy to order and fast delivery "

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Verified
5/5

2021-10-22

I received them on schedule.

"I received them on schedule."

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Verified
5/5

2021-10-24

As usual...... Order was easy, quick, and on time.

"Ordering with Lens.com is a breeze. The process is easy and order comes quick no hassle. Thank you. "

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Verified
5/5

2021-10-24

Lens.com was Wonderful!

"Lens.com was wonderful!
Our only issue was with the Post Office. They didn't recognize my son's name with the P.O. Box (he just moved there), so they sent the contacts back. Luckily, Lens.com suggested calling the Post Office first thing in the morning. They hadn't loaded the bag onto the truck yet, so they were able to retrieve them. (big sigh of relief!)
We appreciated their help! The contacts arrived on time and in great condition. Our son is set for the year. We'll be back. :-)
"

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Verified
5/5

2021-10-26

Got my lenses

"The lenses came in an appropriate timeframe. They also came with a lens carrier which is pretty neat. Overall a great purchase!"

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Verified
5/5

2021-10-30

Great service and easy to order.

"Great website to purchase contacts."

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Verified
4/5

2021-10-31

Rebate

"It would be easier if you could include the rebate form."


Verified
1/5

2021-11-01

Deceptive rebate process

"Advertised rebates. After purchase, couldn't apply immediately for rebate. Kept checking for over a week and still couldn't apply and eventually forgot for a bit of time due to busy schedule. After going back in at a later date, rebate window had closed and unable to get rebate. Will not order again."

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Verified
5/5

2021-10-31

Satisfied customer

"Surprised on the quick delivery "

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