"Great place, would use it again. Very helpful people. ordered dailies, with the discounts and all, my prescriptions changed, I sent them some of the boxes back after 3 month of the original order, they sent me back my new prescription contact lenses"
"stay aWay from LensWay!
I ordered lenses several times, then once I happened to be away when they arrived, so the post returned them. It appeared to be impossible to reach LensWay by phone or email, still I paid and lost the full amount.
This is exactly the kind of experience one wants to be sure will not happen when shopping online, therefore my warning. (It also led me to discover that lenses were cheaper at my local optician).
"
"Glasses arrived quick. Looks good except I placed the order with both eyes -4.00 and they sent me one eye +4.00. That is a big difference. Contacted them twice via email and via their website contact form, but never received any response from them."
"Seriously I don't know what to begin because I am not really the one who likes to write review about a retailer. But I think I have to do with lensway.com. They have the BEST service I've ever known since I came to the US to now. I used my glasses for like 10 months, it was broken one day. I thought about throwing it away, then I remembered lensway has a year warranty. I contacted them to see if I could have it serviced. And I was amazed. They sent me the shipping postage for free, and a new pair of glasses came within a few days. It is totally amazing service. Lensway is the best place to get your glasses. "
"I've been wearing contacts for the past 4 years, and lately my eyes were giving me problems because of them. After a 2-week long episode of eye problems, I decided to go back to basics with glasses. But then I realized the reason why I switched to contacts in the first place...the price! My last eyeglass purchase was at lenscrafters 3 years ago (after I lost my $400 pair), I picked out the cheapest frames I can find, with their 50% frames discount, and my glasses STILL came out to be over $200! So anyways, my boyfriend told me about ordering glasses online, which I was skeptical, but I wasn't about to go back to Lenscrafters to give them my hard-earned $200 for something I can possibly get for $20 online.
Anyways, I ordered the Rodenstock rimless rectangular glasses from lensway, on sale for about $30, with all the coatings free (UV, anti-scratch, anti-glare), and with free shipping they have going on now. Came out to be $50 for polycarb lenses and taxes. This is the part that surprised me the most pleasantly...I placed my order SATURDAY, received my glasses TUESDAY...that's Sat...Sun...Mon...Tues! I've ordered from another online vendor before lensway, and I received my glasses in 1.5 weeks, which I thought was already fast.
Also, I called their customer service 3 times to ask stupid questions just to see if anyone would pick up (which is a constant problem with ordering glasses online), and all 3 times, someone picked up, each of them was very courteous and friendly. Also, the glasses came in a nice red cardboard box, with ACTUAL glass container things, not those cheap plastic ones. Overall, I'm extremely impressed (thus me taking the time out to write this review). I don't work for the company, but once in a while, a very good shopping experience deserves a good review to spread the word.
Lastly, the one downside to lensway is their selection is pretty limited, and the prices aren't as low as certain other online retailers. So it's probably not your ideal place to shop if you're looking for $8 glasses and don't mind waiting for 2-3 weeks for them. "
"Awesome promotion they had going. I ended up getting a free pair of glasses.
Great communication, they really keep you in the loop on what stage your glasses are in. Shipping was quick. It took a couple days from Washington to California via USPS First Class Mail. Very reasonable prices and free coatings."