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Verified
5/5

2006-10-19

"I am very carefull and particular when to come purchasing camera equipment or accessories online. My online search found "Lensmate" received good rating and comments from several different rating sites, and also recommended by several actual customers on digital camera forum site. So far I have purchased 3 items from Lensmate and I had a great shopping experience. All e-mails were answer within 24 hour, items shipped on time and received as described. Very satisfied and will do business again with them.

W Benjamin
Denver, CO
"

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Verified
5/5

2006-08-03

"I am very satisfied with my order from Lensmate and recommend them without reservation. The order was placed on 7/31 and I received my entire order in excellent shape via USPS on 8/2.

While searching for feedback on different extender lenses for my new Canon S3 IS, I learned about LensmateOnline. In several photography forums, users were consistently recommending the aluminum Lensmate adapter tubes over the plastic Canon tubes for its durability and good looks.

Along with the 52mm adapter tube, I also ordered a Hoya HMC UV filter, Microfiber cloth, clip-in lenscap, rubber hood, and a wrist strap.

According to other users, a clip-in lenscap is more secure than the Canon push-on lenscap and a rubber hood helps prevent glare and give a little more added protection to the lens. The UV filter, lenscap and hood work together perfectly with the adapter tube. Amazing.

I wanted to track my order but couldn't find where to do so from the website. I sent an email requesting the information and a few hours later received a return email detailing when it shipped and a tracking number.

The number of sample images at their website detailing the lenses that fit my Canon is impressive. Though I didn't wind up choosing a telephoto or wide-angle lense this time around, (I'm still researching this), I'm looking forward to making this purchase through Lensmate.
"

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Verified
5/5

2006-03-25

"Order filled quickly and received quickly. Email contact with customer service was excellent. Product looks great, fits well. All pieces correct. Time will tell regarding customer service if a problem arises. So far I am happy with my transaction. "

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Verified
5/5

2006-01-23

"Ordered a silver 52mm lens adapter for my Canon S2 IS, lens cap, 2 filters and cloth on a Tuesday night. Had everything Saturday morning, got shipment notification with tracking on Thursday morning.

Great quality stuff, will order from them again,
"

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Verified
5/5

2006-01-04

"A great dealer with good quality products. I ordered some bits and pieces from lensmateonline.com to use with my Canon S2 IS camera and they shipped within a day of me ordering them via internet and were received by me in Australia only a week later.

Very impressive service.

"

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Ability to determine if a product was in-stock real time
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Being knowledgeable
Resolving problems
Being trustworthy
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Overall customer service
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Verified
1/5

2005-12-11

"I purchased three items, and found that I did not need them. I returned the items immediately and received a USPS confirmation that the returns were received. It's been over three weeks and I have not received a credit to my card, and lensmate doesn't answer my emails. I will not deal with them again until this is taken care of."

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Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2005-04-10

"bought the lens hood for Canon S1, of much better quality the the canon plastic, the snap on cap hood and the hoya filter were also excellent, will be back later to get big lenses..."

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Verified
5/5

2005-01-22

"I just ordered an S1 IS adapter and a step ring. I received a confirmation email that it had been shipped the next day and received the package two days later. Wonderful service. I would definately order through Lensmate again."

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N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
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Resolving problems
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Being easy to reach
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Verified
5/5

2003-12-23

"I ordered the 58mm adapter for my Canon G3 camera to use with Canon's TC-DC58N teleconverter. The part is very well made, and fits perfectly to both the camera and lense. It's only a few dollars more than Canon's plastic adapter."

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Is easy to do business with
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2003-11-02

"They carry quality components for the Canon G1,2,5 cameras. No doubt they are legitimate. The lens adapter I bought fits perfectly. I won an auction for a G2 adapter on Ebay. Turned out to be a bad fit. Lensmate's lens adapter, however, has no loose play whatsoever, nicely machined (I studied mechanical engineering). I will buy again from them. If you don't believe, dpreview's Canon forum has a lot of positive feedback about them."

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Verified
5/5

2003-11-01

"Great service, pricing, delivery and providing answers to follow-up question."

Detailed Review Benchmark + -
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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-21

"The Canon lens adapter I ordered from here is of high quality and was decently priced. Service was fast (3 days from order to delivery). No notification of shipping is provided, though. "

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5/5

2003-07-13

"I purchased the Hoya Macro Lense Set, the Kenko 2x 52mm telepoto lense, a 58 to 52 step ring, and a lense cleaning cloth. Very pleased, the Kenko 2x lense is on backorder which I knew it would be because it was posted on their site. I got everything but the Kenko 2x lense within 5 days of ordering. Their customer support is top grade, I received a response about my backordered lense during a Saturday which wasn't expected. I will order from them again!"

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5/5

2003-05-22

"I ordered 2 Lensmate G3 lens adapters and 2 Hoya filters.

Very fast delivery; ordered on Friday 5/09 received on Monday 5/12. Order was well packed and complete.

2 complimentary lens caps that were backordered will not be shipped because of quality control problems. They would have been nice, but since I never ordered them, no big deal. Better to not ship than to send a substandard product.

The items were very high quality, much better than the Canon lens adaptor. The Hoya filters were new and unopened.

Overall, good product, fast shipping, price quoted was the price charged.
"

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