ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-07-07

Fantastic in every way

"Had a couple hiccups along the way (as I was unfamiliar with the particular camera). They graciously helped me through everything, and everything worked out so smoothly. Thanks LensRental!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-07-05

Trip saved.

"Lensrentals saved my trip, when i forgot to reserve my lens in a timely manner. Rented it out the day before i was to leave and it arrived with no issues whatsoever. Thanks."


Verified
5/5

2017-07-03

All the great reviews are right

"From the easy to use website, to the great selection and the shameless rental process, my experience with LensRentals.com was great. The camera I rented was virtually brand new and the packaging was great. I appreciated the light humor incorporated into the packaging. I will definitely rent from LensRentals.com again and recommend them without reservation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-30

Amazing service every time I use LensRentals.com.

"Great customer service, awesome experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-06-30

Fantastic Experience

"I rented a Sony A68 and 70/400 lens for a trip to photograph bears in Alaska. The equipment showed up early and in perfect condition. It worked flawlessly throughout the trip. The even enclosed a return shipping label. I will use them again and again I am sure."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-30

Everything went perfectly!

"This was my first experience with LensRentals and it won't be my last! Easy to use, great customer service. I'll rent from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-06-29

They make life easy!

"Lots of gear. Fantastic support. Great communication. They've never let me down."


Verified
5/5

2017-06-28

Delivered as promised, easy rental experience!

"MY order was easy to place, customer service was excellent, and the overall experience was great!"


Verified
5/5

2017-06-28

First time, but not my last time

"It was a great experience. The selection was great, they had exactly what I wanted. It was shipped promptly and shipping back was simple. The price could not be beat (local camera rental shops wanted at least 3x the price!)."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-06-26

Terrific Service

"My experience with LensRentals did not disappoint! Although my rental was delayed due to a fault of the shipping service, LensRentals still went above and beyond to help me resolve the issue. My emails were always responded to promptly and with service that was both personal and professional. I will absolutely be visiting this site again for any equipment needs!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-24

Consistently exceeds my expectations

"This is maybe the 5th time I've rented gear from LensRentals, and all of them have been good experiences. I use the "hold at FedEx office" option for pickup, and the gear has always arrived on time, worked properly, and been easy to return. On this most recent rental I had a mixture of photo and video equipment, which they shipped in a hard Pelican case that made things extra easy (I was heading out on a road trip, and just threw it in the car). "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-06-23

Excellent experience!

"Couldn't have had a better experience! Courteous staff -- shipped on time -- the lens was exceptional -- and I wouldn't hesitate to contact them in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-06-23

Great service

"Great service and follow up from order to delivery and upon return. Would highly recommend as they have great choices in rental lenses and accessories"


Verified
5/5

2017-06-22

Fantastic

"The lens was on time and worked so well I will be purchasing one."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-22

Excellent Customer Service

"I resorted to Lensrental.com as referral when our Local lens rental shope doesn't carry the lens I needed. I was a bit skeptical at first but I'm kinda desperate due to upcoming wedding event that I need to cover. First off, lensrental.com offers rentals for days that is even cheaper than a day rental at our local rental shop. There wasn't much price difference between 2 & 3 days so I rented mine at 3. The great part was the with their fast shipping (I live in Hawaii), the lens arrived 3 days earlier from est arrival date and didn't give me extra charge! So I really had time to test the lens out and play around with it before using for the event. I was so happy about it! Not to mention that they have a very excellent customer service. They reply fast and very helpful. I even asked for a bit discount for being cooperative and they did. Will be definitely back for more rentals. I won't even bother checking our local rental shop. Very happy customer here!."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges