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Customer service:
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Return/Replacement policy:
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Verified
5/5

2015-12-14

"LensRentals is always professional with an easy- to- use site and helpful notes on many products. Needed to extend this rental and it was easily done. "


Verified
5/5

2015-12-14

"I love my first experience with Lenrentals. With every review, there are some positive and negatives. Since the negative is only one I will start here. If you don't clear the verification with Lensrentals, you will have to place a deposit of half (50%) of the cost of the equipment you are requesting. This shocked me since I was trying to rent a 5D Mark III and a 24-70 2.8mm lens, which equal $4,400, that means $2,200 would be hold on my credit card. LensrentaIs will send you a email if they are not able to approve you, which is nice. I had to go with a less expensive model to lower the deposit amount. I was not sure why you had to place a deposit, even if you purchase the insurance with your order. But I can understand the method to this practice. I wish LensRentals would disclose if you cleared the verification process after your rental.

Now for the positive parts of my experience. Since I was in the Cordova area, I was able to place an order and pick it up at this location. The office was clean and everybody there was nice and friendly. Here is a tip - Call in advance to avoid waiting in the office. To my surprise my camera and lens came within a LowePro camera bag. This was a nice add-on to prevent me from trashing the equipment. The camera and lens looked brand new, no scan code or bar that would make it look like an obvious rental. Returning the camera was easy. Just drop it off and go about your business. I was in and out of the office in less than 30 seconds.

Overall I would rent from Lenrentals again. Thanks.
Lionel Fleming
"


Verified
5/5

2015-12-12

"Very good service. Lens arrived on time. Return was streamlined. Just taking the box back to Fedex.
Highly recommended.
"


Verified
5/5

2015-12-11

"Awesome Equipment. The Zeiss lenses were stellar. The footage looks great and the Mark 3 camera's were super easy to work with. Only issue was the Kessler small jib we rented. It was way too limited for what we needed it to do and a bit clunky in it's operation. The arm didn't really give much range of motion. "


Verified
5/5

2015-12-10

"Great prices and great customer service. "


Verified
5/5

2015-12-10

"Everything about my order worked exactly as advertised. No surprises."


Verified
5/5

2015-12-05

"Dealing with LensRentals.com was the easiest thing to do. Their service and inventory was awesome. I highly recommend anyone undecided about a certain lens to deal with these people. Their service was spot on and complete. When my time was up i just packaged the items in the box provided along with the shipping label and sent it off. AAAA++++++++
Best choice i made before spending big money on a lens.
"


Verified
5/5

2015-12-03

"Arrived earlier than expected. Rented a Canon 6D and Tamron 35 1.8 VC. Both were blemish free and preformed great. Would highly recommend them to others. I was even able to extend my rental the day it was to be returned as I needed some more time. The shipping back to them is kinda stressful as you dont know if things arrived or if they know that you have shipped it already."


Verified
5/5

2015-11-28

"I was very pleased with my experience with LensRentals.com
I got my order on time and the lens performed fantastically. One thing that I really appreciated is that I was able to extend my order. The more I used the lens, the longer I wanted to keep it. It was very nice to have such an easy way to extend the order. I also appreciated the different reminder emails that I received to help me return it on time. Thanks LensRentals! I'll be back!!
"


Verified
5/5

2015-11-28

"I was completely impressed by how fast my rental got here and the amazing price! The whole process was easy and hassle free! I will be doing business in the future!"


Verified
5/5

2015-11-25

"Lens rentals, are actual humans who care about other humans :) I gave you guys a shout out here: https://youtu.be/C3c79qB49VQ?t=6m18s"


Verified
5/5

2015-11-22

"the lens came on time and was packed very well to protect it and sending it back was easy"


Verified
5/5

2015-11-21

"One of the most well run companies of its kind - one could only wish more internet retailers/providers were this good - especially their user interface. Flawless."


Verified
5/5

2015-11-21

"I rented a lens for a polar bear adventure trip with Natural Habitat. The lens arrived the day I expected it to and was properly packed to prevent damage. The lens was in very good working condition and made my experience photoing the polar bears quite satisfying. Thanks for the return label and the instructions for returning the lens, including the reminder to get a receipt from Fed Ex when I returned it. Overall a good experience and I will strongly consider doing business again when I next have the need. Thanks!!! Ernie"


Verified
5/5

2015-11-16

"Lensrentals.com was fantastic. Reasonable pricing, top notch customer service and my lens arrived exactly when needed. Just be aware that you may need to be home to sign for the package. I rented the 24-105 Canon f/4L lens and it was awesome!"