"Great place to get genuine oem Lexus parts at the best prices"
"Got the genuine Lexus part as ordered in a timely manner. Have had them installed by a local shop."
"I would like to have spoken with a human being about whether I had gotten my order correct prior to ordering but the technical team is only reachable by email and the person I spoke with for questions couldn't answer them saying he was not qualified or allowed to do so."
"I order the wrong part for my ES350. I fill out the form and customer services help me find a he correct part for my vehicle. Thank you Lexus Parts Now."
"I ordered a replacement side mirror for my car. I used my VIN number to order the part and was assured it was the correct mirror for my car. It was not. It was a heated mirror and my car does not have heated mirrors. The part was never installed or even attempted. Returned the part in the original packaging. Just received notice that it does not qualify for refund because the part number is "destroyed". If it is destroyed, it was provided to me that way. I will not do business with them at all anymore."
"An old guy like me had no issues using the website"
"Over the past few years I have ordered several items from Lexus PartsNow.com without any problems. The pricing and the quality of the items I received have been very good. My most recent order was a totally different experience. They attempted to cram an air filter into an undersized box which partially crushed the filter box. My order also included two front wheel rotors. The rotor boxes were ripped open and the rotors themselves were rusted. Something has definitely changed from a shipping perspective with LexusPartsNow.com. I definitely can no longer recommend this company."
“Dear customer, we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. We sent you an email to request more photos to verify on 09/16/2019. If the parts were delivered damaged, we will surely assist you in solving the issue. Please send the photos to our RMA for a further process. Thanks for your cooperation. ”
"I received a damaged item. It was just thrown in a box with no packaging materials but a plastic bag. It is a fragile part so of course it broke. I sent it back and they said they would not refund me because it was damaged."
“Dear customer, we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal.
If you find your parts damaged, please submit the RMA ticket on our website: https://www.lexuspartsnow.com/online/Page_Customer/service_contact_us.aspx. Our RMA department will assist you with it.
Please note that all return parts are in brand new condition, meaning they are never installed, altered, used. Thank you. ”
"I've searched multiple Lexus parts websites, but could never find someone with all available body colors. This was the first with all colors and your parts labeling made it easy to select the right part for my vehicle."
"I was able to match my car with the product I was looking for and decide if I wanted to make a purchase."
"This is the cheapest OEM Lexus part site that I have found I just wish the provided better pictures."
"Shipping was expensive ($13) for a small part, but oh well. Got what I needed."
"Friendly and easy to search for parts."
"I have an lx470 rigges for overlanding and LexusPartsNow is always easy"
"Let me check VIN # to guarantee part compatibility, emailed me with all details and timing of shipping and package arrived on time as promised."
"Very satisfied with my purchase "
A rep from LexusPartsNow.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. We issued your refund on 9/27/19. Thanks for contacting us. We greatly appreciate your business. ”