"everything was great,.shipping was prompt."

"I am quite impressed with the very professional customer service and highly efficient ordering process of this esteemed firm. Through chat I was guided on how best to proceed with my order and it was very smooth."

"very easy ordering. Great Prices"

"Looked at multiple websites
This is the only place that had the discontinued part in my color"

"Not real parts diagrams, and the ones available are very bad detail. Difficult to know if the part I'm on is the one I need. Other than that, decent experience."

"the search was very quick and all was well presented
"

"Very easy ordering experience!"

"Very easy to use, and the customer service is good "

"I called the customer support number to ask about the difference between two trunk mats available for my car and was told by the girl that the only parts info assistance was via e-mail on the sight. I looked for a link or address but could not find one so I took a chance and ordered the mat. Hopefully I chose the correct one."

"Got the genuine Lexus part as ordered in a timely manner. Have had them installed by a local shop."

"I would like to have spoken with a human being about whether I had gotten my order correct prior to ordering but the technical team is only reachable by email and the person I spoke with for questions couldn't answer them saying he was not qualified or allowed to do so."

"I order the wrong part for my ES350. I fill out the form and customer services help me find a he correct part for my vehicle. Thank you Lexus Parts Now."

"I ordered a replacement side mirror for my car. I used my VIN number to order the part and was assured it was the correct mirror for my car. It was not. It was a heated mirror and my car does not have heated mirrors. The part was never installed or even attempted. Returned the part in the original packaging. Just received notice that it does not qualify for refund because the part number is "destroyed". If it is destroyed, it was provided to me that way. I will not do business with them at all anymore."

"An old guy like me had no issues using the website"

"Over the past few years I have ordered several items from Lexus PartsNow.com without any problems. The pricing and the quality of the items I received have been very good. My most recent order was a totally different experience. They attempted to cram an air filter into an undersized box which partially crushed the filter box. My order also included two front wheel rotors. The rotor boxes were ripped open and the rotors themselves were rusted. Something has definitely changed from a shipping perspective with LexusPartsNow.com. I definitely can no longer recommend this company."