"Great place to get genuine oem Lexus parts at the best prices"
"Great to do business with!"
"God my mudflaps on time and installed them and I am very happy with them"
"I love the mats! They fit perfectly and look so great!"
"GOOD CUSTOMER SERVICE OVER THE PHONE TALK TO MATTHEW "
"The floor mats I bought from LexusParts arrived very quickly and were the high quality that I hoped for. They match my car's year and design, with the right logo, texture design, etc. My local dealers was out of stock, and this is a new car I wanted to protect so I was happy with the experience."
"Fair price, fast shipping and the right part. "
"this was the easiest experience for ordering OEM parts!"
"Took order, no follow up for days and when contacting them, they have no parts. There’s a hold on my PayPal and now I have to still go find the part I need after they wasted my time and money.
SCAM!! DO NOT BUY!!"
"The only reason that I ordered from this website is because it says it would take a day to ship. That was a huge lie. It took 4 days just for them to get it in the mail, then took another 3 days to arrive. Because of this, I got stuck in the middle of nowhere having to buy nights at a hotel. I tried to work it out with customer service and they just blew me off and did nothing. Thanks for wasting my time and money. "
“Overnight shipping will only guarantee transit time once processing of the order is complete, which can take 1-3 business days if the parts have to be ordered from the manufacturer. Expedited shipping does not override the processing time of order.”
"I searched many online sites for accessory wheels for my Lexus. I chatted with this company and asked questions regarding product availability and shipping dates. They sent me an email confirmation showing "IN STOCK" and ready to ship. My delivery date was 1 week from order by Fedx. My order was placed using PayPal for buyer protection.
Online my order showed the order date and the delivery date range which came and went. My order showed "packaging" on the date it was expected to be delivered. I called and no answer just a machine. I chatted online and waited 20 minutes before someone even replied to my question of where my order was and no answer was given. I finally requested it be cancelled and refunded. I waited another 17 minutes before a reply to me it was cancelled but no answer to my refund. Another 11 minutes before I got a answer saying I would have to wait 7-10 days for a refund from PayPal. I was lied to about an item being in stock and shipping out and delivered on the dates promised. They made me wait over an hour online to request a cancellation and get a refund. I order thousands of dollar online each year for car and boat. Never have I had such an experience or wish any of you to deal with such a company. Run......"
"Pretty easy to find part I needed. Competitive pricing until shipping was added on. "
"Great price. Always give me what I ordered and they are genuine Lexus parts."
"prices good return was horrible had to call 4 times and im still waiting on them to get back to me"
“Hello,
We apologize for any inconveniences. Please check your email inbox/spam folder. A return shipping label was emailed to you on 4/5/2019. The tracking number still shows to be inactive.
”
"I bought carpet floor mats. All I needed was the clips that hold the floor mats in place. Cant find them by putting "carpet floor mat clips" in the search. Too hard to find."
"Found the part I wanted got it ordered."
A rep from LexusPartsNow.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences you may have experienced. Please assist us in providing a valid order number so we can look into this matter.
”