Product & services pricing
4.84/5
Chance of future purchase:
4.90/5
Shipping & packaging:
4.93/5
Customer service:
4.90/5
Return/Replacement policy:
4.92/5


5/5

2025-01-06

Amazing Customer Service

"I can't stress enough about how wonderful it is having to work with such an amazing home warranty company that truly cares about their customers, contractors and their employees. Every time I call in and have to submit a diagnosis or follow up with a customer status the team always gives the best customer service I could ask for. Personal thank you to Woodley Lorcin, Bradley Lopez, JP Luna, Rose Riveras, Angel Ortiz, Gabriel Bibuld, Hannah Castle, Frank White, Christi Salcedo, Rose Riveras, Kat Severino, Cristhin Gómez, Brian Smith, Winnie Anderson, Derek Fisher, Lyn Cruz, Abby Reyes, James Re"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-11-29

Alex is awesome!

"Thank you Alex Castillo for helping my team get approval on multiple jobs, he makes the process super easy! Liberty is the best."


5/5

2024-12-11

LHG has great service

"Alex Castillo is very helpful and friendly each time is call for approvals, I appreciate all his assistance. "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2025-01-08

I had a great experience with Jhon Diaz. He was efficient, friendly, and assisted me quickly. Thank you

"I had a great experience with Jhon Diaz. He was efficient, friendly, and assisted me quickly. Thank you"


5/5

2025-01-06

I had a great experience with Jhon Diaz. He was efficient, friendly, and assisted me quickly. Thank you!

"I had a great experience with Jhon Diaz. He was efficient, friendly, and assisted me quickly. Thank you!

"


5/5

2024-11-08

Always on top liberty home guard .

"Rose Riveras and  Christi Salcedo are both top class customer service agents . Always on top and always very helpful to technicians , "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-07

Liberty Home Guard and John Diaz

"John Diaz with Liberty Home Guard was professional, knowledgeable, and efficient. He explained the warranty options clearly and made the process simple. I appreciated his straightforward approach and focus on meeting my needs. Highly recommend!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-30

Thank you Jhon Diaz for helping me Thsank you so much

"Thank you Jhon Diaz for helping me
Thsank you so much
"


5/5

2024-12-26

Thank you Alex castillo for helping me

"Thank you Alex castillo for helping me "


5/5

2024-12-02

Thank you Alex Castillo.

"Always a pleasure being assisted by Alex Castillo. Answers all my questions and is amazing at what he does. Thank you!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-04

Company that cares

"Always a good experience if you need to call Liberty Home Guard, every time I was able to solve the reason I was calling about. Alex Castillo was very professional and polite, helped me a lot every time "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2024-10-22

Always a pleasure

"Thank you Alex Castillo for all your help and patience, its always a pleasure speaking to you also thanks for your support"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-22

Great customer service and very responsive.

"Dealing with a claim was extremely smooth and straightforward "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-03

Alex Castillo was great

"Alex Castillo was great with our call. Great customer service "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-12-20

Thank you

"Thank you for all your assistance You were very professional

Annie Nunez
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges