"I attempted to purchase a lift ticket and rental combo for my son to ski with his friends the following day. I entered all my information and submitted the order and got an error message. Some general message that there was an error and the order didn't go through. I tried again. Received same error message. Then my credit card company informed me by email that I was charged twice for the tickets! I never received any receipt or anything so here I thought I had been charged twice for tickets. No customer service was open at the time so I had no way to find out what happened. The following morning I contacted the mountain and they told me that I had to contact Liftopia. I didn't even realize I had purchased on Liftopia. I thought I had purchased on the mountain website. The "customer service" person told me that the charges didn't go through, they were just requests and they would be removed in a day or so. The reason for the error messages is that their system is very "finicky" and often if there is a tiny error in the billing address or zip code, it doesn't go through. But the error message never said that! I would've played with it until it works. I can't believe a company that does all online commerce doesn't have a better system than that! How about a specific error message so I could've tried again? So my son was at the mountain with his friends with no lift ticket and had to purchase for the full window price because their system is crap. "
"Read fine print will not refund your money! Sierra closed all lifts but bunny slope- Couldn't redeem ski lift ticket - unfair to consumer- both entities at fault - will not refund unless full closure - unsafe conditions and Sierra remained to keep one lift open to save face. We were stuck with $160 lift tickets that we couldn't redeem- would never buy from liftopia it's a scam! No one will take responsibility ! Push the cost on the consumer!"
"Most aweful customer service ever. Depeptive terms and conditions. Tried to make a minor update to tickets with no $-value change immediately after accidentally pressing OK, and I could not get any cooperation.
DO NOT USE!!!"
"Stay away!! Nightmare of a company with VERY poor customer service and refusal to admit its mistakes. You can find many reviews from people who had legitimate problems that Liftopia has blown off. Personally they pulled a classic bait and switch in their Gnarbot promotion changing the terms on the fly and reducing people's credits because they "forgot" to post terms and conditions. "