"Rui Machado is the best.
Solved my case proffessionaly and in timely manner. He gives me confidence to do business with LightInTheBox again in the future.
I love doing business with you, keep up the good work guys."

"Good in trends products. True and fair presentation on the website. One of the best ratio price-quality on the web. Good client services and communication. Fast delivery. You're the best!"

"I had problems with the order - wrong size. A customer service person - Ghazi - helped me a lot in returning the products. Everything happened without any problems. Thank you very much, Ghazi!"

"I was helped by Youssef who solved my problem very efficiently! :)"

"The dress I ordered was beautiful but it didn’t fit due to a deformity in my back. Elenora was wonderful in helping me obtain a refund. "

"It was such a bad experience and two items were canceled after the delay without my approval and I still did not get my money refunded more than 21 days "

"Snabb leverans och bra
material."

"First I really liked my bikini. Content and fit well. Large worked well for me, though if I wanted xl gave me a tiny bit more room, if I needed. I’m 5’1, 123lbs 34DD I b have never bought bikini from a random store before because I am curvy, I usually need two different sizes, but this bikini worked out well, and the customer service was great, Eleanora went out of her way to help me out with a return. I was nervous. I was working with a another international company that was going to charge an exorbitant amount of money to return the piece, but she was extremely helpful and put me at ease "

"Beginning of March I ordered 2 pair of pants and there was an issue with the fabric information on the pants tags versus the web site. I create tkt# TID 102619207. Within les than 2 days the issue was resolved by service representative Eléonora. I was very impressed by the way she responded to my e-mails and how she resolved my issue. She was very respect full and so professionnalisme. Many service representative should take training from Eléonora so there would be more satisfied Customers. Not on that Eléonora reimburse the total purchase but to apologize for the inconvinience and Thank me for my patience she sent me reduction coupons for future purchases and I kept the 2 pairs of pants. Once again Many THANKS to Eléonora from a very very pleased Customer. "

"Inspite of the issue with received product I have got an excellent service with taking care of the issue by Youseff. I will differently be back to this company buying more, when I know about responsivity and accountability of the company. "

"Due to so many complications, the customer service employee Alejandro helped me so much as I struggled to fix my own mistakes in transit and postage. He was very understanding and patient with me even after I accidentally sent the return to the wearhouse instead of the return service and was so sweet. Thank you guys so much for being such a support to your customers, I had rambled to my friends about the struggles and amazing help! Thank you!"

"Ordered a dress for my granddaughters wedding. I’m a size 8, firstly the delivery was delayed then when it arrived it was too big and the lace sleeves were very baggy. Went to return the dress and was told it would cost £23 so I was not happy. Contacted customer service and Eleonora was very helpful, she said I could keep the dress and they would send me 60% of the cost and I was happy with that. Would have been happier if the dress had fit ."

"I ordered an item (size 8) which looked great on the model and which was supposed to fit snugly on the arms. Unfortunately when it arrived, it was nothing like the photo and in fact was very baggy on my arms and did not fit properly at all.
Initially Andrei said it could not be returned/refunded, as it had been made to order. However, when I sent a photograph of myself wearing it, Andrei saw that there was a problem and assured me that I would receive a full refund, without needing to return the item.
I felt this to be very fair and was very pleased with her decision, which I had not expected at all.
Andrei was very polite and helpful throughout the process - I just want to ensure that I receive the refund!"

"Andrei was a great help in sorting my
Return issue, providing many options and overall assistance.
Mark Minty"

"Amira Mostafa was very helpful with the return process and went out of their way to help me get my refund! Very good customer service!"