"I received a delightful message from Javier expressing how hard his is working to get my order to me on time, which I truly appreciate the effort "

"Art is in the eye of the beholder but it’s undeniable when you see it come alive on your shirt, pants, or coat. Best birthday gifts. Even with a size hiccup they work hard to keep you happy. Definitely recommend and hope you enjoy your items as much as my husband and I do ours. "

"Had an item that was to small. Worked hard to find a solution acceptable to me. I would give 5 stars if company offered easier exchange methods that doesn't require more out of pocket from consumers."

"Don't purchase ANYTHING from this site!!! There is no customer service phone number, only prompts that send an email that doesn't resolve your issue. They ruined Christmas!!
I ordered a shirt for my sister for Christmas. I later decided to order one for myself. The company combined the orders sending my sister NOTHING FOR CHRISTMAS .
I realized the error days later and tried desperately to contact someone since I placed my order on December 3rd. Unfortunately, there's nobody to contact. The prompts responded with an email thanking me but not addressing nor resolving the issue.
Today is December 16th and I don't have anything but my sister definitely won't get anything for Christmas from this horrible purchase. I regret ever clicking on the site. Please don't purchase anything if you actually want to receive it!!!"

"I contacted your customer service and Ms. Mendour responded very well to my requests. She is friendly, efficient, she always responds to my requests quickly. Waiting times with Ms. Mendour are non-existent. Considering the fact that I live in Canada and more precisely in the province of Quebec, I speak french. However Ms. Mendour own english well so it is always easy for me to understand her explanations. Indeed her explanations are clear and concise. Having contact with her is very pleasant. It goes without saying that I really appreciate her. Ms Medour is a positive acquisition within your company. Congralutations on your insight into hiring staff."

"Not a big fan of online shopping when looking for custom designed goods - too many things can go wrong.
Used sizing tool provided and product didnt fit, nor did I love it as much as I hoped.
Approached Maha from Customer Service about their 7 day return policy.
Its not their fault, the product just wasnt for me but they did an amazing job at helping me out, understanding my issues and coming to a brilliant resolution.
I appreciate the efforts taken and the final outcome!"

"J'ai eut 2 problèmes.

Le 1er était un produit non disponible par le vendeur, Youssef du service client me l'a signaler et il m'a demandé de l'échanger .
Le 2ème est le remboursement de la TVA après avoir dut payer les taxes douane.
Youssef m'a dit que le remboursement devait être entre 7 à 15 jours. J'ai étais rembourser 2 jours plus tard.
Pour résumer c'est la première fois que je suis pleinement satisfait par un service client et de leurs employés.
Youssef a répondu très rapidement , de manière aimable et très professionnel "

"Quickly and efficiently, Sílvia solved a mistake that other companies would not have. Not only solved but in a timely and nice manner. Thanks all"

"J'ai commandé un vêtement pour Noel que je n'ai jamais reçu malgré un avis de livraison erroné.
J'ai contacté le service client qui s'est révélé très réactif et compréhensif.
J'ai ainsi été remboursée très rapidement.
Si je regrette l'absence de livraison de l'article commandé, je recommande totalement le service client particulièrement efficace et compétent."

"Amira was very helpful, I ordered a band for Apple Watch Ultra 2. The item was incorrectly described as it did not fit my model watch even though the item description clearly said that it would. I contacted their customer service to return the item, after some back and forth through email they ended up telling me to keep the item and refunded me the price of the item without needing to go through the hassle of shipping it back. I wish the item would have fit my watch, but overall I am very satisfied with the outcome, thanks to Amira Mostafa for providing great customer service."

"I have the best purchasing experience with LightIn-TheBox online.
I especially appreciate the Customer Service Department's representative Monica who helped and sloved my query regarding my purchased stuff.
I wish all the best for the success of LightIn-TheBox."

"Hard to find such committed after sales service these days. But Amadou at Light in the box gave support through the entire process when 1 of three shirts I ordered was delivered as a wrong item.

Amadou was quick to respond in several messages, gathering the information and presenting the options, until the solution was agreed and issue resolved. Thank you Amadou! This gives me the confidence to continue to support LightInTheBox. Great products too!"

"Theo responded to my queries really fast, was always super patient and comprehensive. Provided different options to solve my issue, was super nice. I will keep LightIntheBox as my gotoapp forever. Thank you Theo/LightInTheBox"

"The customer service rep I worked with, Camila, was fantastic. She replied to my emails quickly and resolved my issue without incident. I would definitely buy from your store again."

"Had an issue with my order, got a very prompt reply from Silvia (customer service angent) and she was amazing. Resolved my issue quickly and refunded me where I needed to be. Hassle free and fast service. Thanks Sílvia "