"I wish I had read the negaitve reviews before ordering here. I ordered two identical outdoor wall sconces. Although listed as in stock, one of the two was back-ordered 3-4 weeks. I got the first and then about a month later I got the second. I could immediately tell the finish on the two was quite different. I installed them to see if the difference would be very noticeable, and it was. I called to exchange one and I was told "sorry, finishes vary", and since I had installed it, it was not returnable. Good bye.

I will never do business with them again, and I will check store ratings before ordering next time."

"Ordered on Aug 1,2010 -- based on items being "In stock".

On Aug 6 it was still showing as "unshipped".

Spoke to representative who "called the warehouse" --- there had "been a problem" : it would ship Monday 9th.

Monday 9th : still "unshipped" -- on hold for 25 minutes as I type.

Fortunately, not (yet) charged to my credit card.

Update 1 : After 35 minutes on hold, got a (female) operator "Raymond". Was told they wouldn't have a tracking number until the morning."

"Placed an order for items that were shown to be "In Stock." Charge to my PayPal account was instantaneous. Company emailed an order confirmation immediately. That was the last I heard from them for a week. I went to website and sent a request for order status. After 48 hours, I received an automated acknowledgment of my inquiry, but no answer regarding order status. After a second request, I finally received an answer, stating that the manufacturer had placed my order "on hold" because the minimum quantity for one of the items I'd ordered was 50. I'd ordered only 2. I suppose the order would have remained on hold until infinity if I hadn't actively pursued an answer regarding order status. I called the toll-free "customer service" number and sat on hold for 26 minutes. Finally, a chirpy little girl came on the line and asked how should could help. I told her I wanted to cancel the order, and she put me on hold again while she got ready to "set this up." She came back on the phone and advised me that the order cancellation had been "set up" and my PayPal account after the manufacturer finishes its "processes." When I asked how long this would take, she replied that it would take several days. I told her this was a long time and unacceptable. When I asked her what the vague term "process" meant, the girl went from chirpy to sarcastic and gave me the dictionary definition of the word. I decided it was time to talk to her supervisor, to which she glibly replied, "She's not available!"

Bottom line: I don't know when I'll see my refund. I expect I'll have to file a claim with PayPal. In any event, be advised that if you see "In Stock" on any item at eImprovement.com, the label doesn't mean "in stock." This company is merely a jobber that takes your money and turns your order over to the manufacturer. You are then at the mercy of a third party to which you have no access. Lousy customer service. Lousy company. You've been warned."

"I have ordered two fixtures (a lamp and a wall sconce) from this site on two different occasions, and was really pleased with the quality of the lights as well as the service. The first lamp base I got was scratched, and they quickly shipped me out a replacement with courtesy. Both fixtures were as pictured and described, and I was very pleased with them."

"Beware! I ordered a light and they added additional items into the cart. Of course the order confirmation page (at least when using paypal for payment) does not list the total or the items in the cart. Even the invoice does not listed the added items - the grand total is different from the sum of al the items and shipping. Deceitful. Now I'm trying to get a refund for the difference."

"Stay away from this company!! I ordered a torchiere floor lamp for $176, which was immediately charged to my credit card. It was supposed to be in stock, but after multiple attempts to contact them (most calls result in 15-20 minute holds or no answer at all) they told me it was "on a very short backorder status" and would ship in about a week. Two weeks later they told me the back order was extended 4-6 weeks, so I cancelled--but they said they could not give me a credit until the manufacturer approved it, and that this could take a couple of weeks. I never got the credit, despite repeated calls, but about 6 weeks after the original order I got the lamp--which I no longer needed because I had bought one somewhere else. They sent me an RGA to return it but will charge a 25% restocking fee if I return it, even though they should not have shipped it to me. "

"I would highly recommend AVOIDING doing business with LightingCatalog.com or any of their related stores. There customer service is absolutely horrific and their policy is essentially, "screw the customer, read the fine print." There systems are terrible and despite numerous attempts to cancel orders by their website, email or on the phone the still went through with the order. After numerous attempts to then find out where my order was, I was simply told, "we don't know." Amazing.

There are plenty of other reputable lighting companies online to pick from that you do not need to waste your time with this one. I have contacted the better business bureau about their antics and know others that have complaints about their "policies."

"Sara," an apparently customer service manager basically told me to complain to whoever I wanted I would not be getting all my money back for the order and sending it back was my problem."