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Product & services pricing
4.39/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.23/5
Customer service:
4.66/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-01-10

"I spoke with a lady named Sandy. She was very knowledgeable, kind, and patient. Thank you so much for your excellent customer service"

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Verified
5/5

2024-01-09

Excellent Lighting Design Assistance

"Tessa spent a lot of time assisting me in the selection of 2 sconces and semi-flush light for our laundry. She found the lights for me. Great job!"

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Verified
5/5

2024-01-08

Best Customer Service

"Customer service Rep was very friendly and was able to complete my request."


Verified
5/5

2024-01-07

Easy from A to Z

"It is easy to order, and customer service is extremely helpful whether putting an order together or helping with returns (ordered multiple colors to choose one). The whole process is just like it should be!"


Verified
5/5

2024-01-07

I got a deal!

"bought a light kit (open box). Asked if it is returnable if damaged or dinged. I was told via chat that if item was defective in any way, it is returnable.
We shall see. I am keeping my fingers crossed that all will be well!
"

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Verified
5/5

2024-01-06

Customer Service at its Best!

"I had lots of questions and Wendy was extremely patient and informative - one of the better customer service experiences I have had in quite some time. Go Wendy!! Much appreciated."

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Verified
5/5

2024-01-06

Awesome customer support saved 28%

"Very nice online support Thank you Patricia!"


Verified
5/5

2024-01-05

"Your customer specialist, Dana, was excellent!"

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Verified
5/5

2023-10-10

The people manning the chat feature know their stuff

"I had questions about the light I wanted. The folks I chatted with were very helpful. I’ve had the light for a couple months now and were very pleased with it. "


Verified
5/5

2024-01-05

Excellent online customer service

"Prompt response to pricing requests. Received an immediate emailed quote.Pricing is excellent."

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Verified
5/5

2024-01-05

Easy Peasy in purchasing and customer service

"Talked to Tessa (the representative), she helped me and gave me a good deal in pricing wise. and ordered it right away. "


Verified
5/5

2024-01-04

Great

"Customer service is super helpful and efficient, even the online chat which I normally don’t care fit at all is super helpful and polite."


Verified
5/5

2024-01-04

Top Notch Customer Service

"I was extremely pleased with the chat sessions I participated in. The agents were very responsive to my questions and very helpful in the information they provided."

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Verified
5/5

2024-01-04

Always exceeds

"Everyone works as a team taking care of whatever my concerns are at the time. Always pleased "

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Verified
5/5

2024-01-03

Easy ordering and great price

"Best price anywhere in the digital world on name brand lights!"

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