"I purchased a quilt set from The Linen Source that arrived at my house the day it went on sale for 25% off with free shipping. For the purchase of the set, the discount would save me over $70. I called their customer service to see if they would give me a credit in lieu of sending the bedding back and re-ordering it to get the discount. After talking to 2 supervisors, I was told I had to send everything back and re-order to get the discount. How absurd it that? I do not recommend the Linen Source."

"Worst company I've ever dealt with!!!
Started ordering process over a month ago, as I needed to finish curtain project by beginning of November.
First order was wrong size.
Called & was told to send back, another order would be shipped. Didn't mention they would be charging me again, would have order checked at warehouse before shipping.
One week later, received wrong size again.
Was told product size would be verified & would be called back. Gave up after a week of no answer.
Decided to go with another color, in a size I already had, so I knew it would be available & was told it would be shipped out, express at no charge, due to their incompetence.
Received email confirmation & realized they were sending me the wrong color!!!
Called to complain, was asked to send back, they would send right color & charge me after refund was processed.
After seeing additional charge on CC, I called to find out they had charged me, again & sent correct color, BUT BY REGULAR FRIGGIN" MAIL, so I will have curtains about a week later than I needed them!
When asked why they sent first ones express, but not next ones same way, 'no one told them to;!
Stay away!!! You will be dealing with idiots on a level you could only imagine!!!"

"Wow, don't be an idiot like me and ignore the negative ratings. This company is the worst business I've interacted with in all of my time making online purchases. I ordered a quilt set and then discovered that my husband had already purchased one for our anniversary, so within 20 minutes I contacted LinenSource to cancel my order. They told me that they could not cancel the order since it was already shipped (within 20 minutes?). Anyway, for over two weeks I argued with them via email, since I had not yet received the merchandise which I intended to return. Finally, they notified me that the items had been shipped, but that the post office had returned them undeliverable. This is impossible. We get packages to our address all of the time, and I contacted the post office just to be sure. Their take was that the package was never actually shipped. Over a month later, I have finally received a refund - but WOW, what a nightmare. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! We went through Overstock for a similar quilt and had no problems."

"I am extremely unhappy with LinenSource's customer service and wish I had read these reviews earlier. I ordered bedding (bedspreads and matching shams) mid-April and was informed that everything was in stock and ready to ship.

I got a note a day or two later that said part of my order was shipping but the other part was on back order until mid-May. I received the shams and got another note from LinenSource that my bedspreads were now on back order until May 30.

I wrote a note to the LinenSource customer service email and asked them to confirm that in fact my outstanding items would be shipped by 5/30 and was informed that the items actually won't ship until 6/6.

I want to cancel my order, but am now stuck with shams that won't match the bedspreads, so will likely have to pay to ship those back for any refund.

Extremely unhappy.
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"I purchased drapes from Linen Source in Dec 2011. I hang the Dupione silk drapes in late Dec 2010 just before the holiday. It is so wrinkle and I am hoping it get better over time. After three months, I took it down and take them to a professional dry cleaner. He refused to do anything with it because it was already have damage and do not want the responsibility for doing further damage. He showed me the cotton liner was damaged. It has holes all over the liner. I did not notice the holes because I never pay attention to the liner. The drapes is grommet panel, just hang to the sides for decoration. All windows have blinds and the drapes are not expose to sun or extreme weather condition (we haven’t even go through one summer). I just notice the holes because of the dry cleaner so I don’t know how long the holes been there. I called the customer service and talk to the representative and she will not replace or take it back because I purchase the drapes over 45 days ago. I can’t believe the drapes that I paid for over $400 only last three months. I do not recommend my friends to purchase anything from Linen Source because they do not stand by their product and have very poor quality control over their products. Drapes should last more than three months. I can understand the 45 days return policy if you do not like it or does not fit to your décor but not for defective merchandise."

"I bought curtains from this company and paid a pretty heafty price. I took them down to wash them today and they fell apart. I called Customer Service and they said it was over 45 days so they wouldn't help me. I received these curtains last April and hung them up after renovating my bedroom in Aug.They were up for 7 months. I asked the Woman if she washes her curtains as soon as she buys them to see if they will hold up. She said I still can't help you. Very poor customer service. This company is the worst to deal with. They just lost another customer."

"I was very unhappy with the quality of the sheets and bed skirt I ordered. They had a very strong chemical smell of some sort. I tried to wash and after washing still had a smell. Also the quality is very poor."

"I wish I had read the previous reviews posted before I placed an order. I ordered a curtain that cost a total of $90.49. I returned the curtain because I didn't like the way it looked, and when I did finally receive my credit, it was only $70.04. I spoke with customer service and was told I was charged back for the shipping they had to pay to send it to me and the charge for sending it back! I paid $20.45 for something I don't even have!! That doesn't include the almost $8 I had to spend because the return invoice stated I had to ship it back in a box!!! I just got off the phone, and by the end of the call, I was screaming. I am furious. They didn't even offer to credit my account to make things right to try and keep me as a customer. I was told "I'm sorry you feel that way" when I told them I better not ever receive anything in the mail from them again!!"

"Linensource has the worst customer service imaginable. I have bought from them for the past few years, but in the past year have had too many problems with them and am looking for another place to buy my towels and sheets. Once the purchase is made, they are not at all responsive about answering questions or resolving problems. The last item I ordered, some drapes, hadn't been shipped almost a month after I ordered it. I could not get anyone to tell me when it was going to be shipped. I canceled the order, and am actively searching for a new online linens retailer. I've also found some allegations online that they misrepresent the quality of their linens, such as inflated thread counts. I haven't experienced this (I wouldn't know how to verify a thread count!) but apparently other customers have filed complaints or even brought suit against linensource for this deception. All in all, this store does not deserve our business."

"I placed an order through Shop.com with Linensource and the total was $112.00. I even received an email verification of the order for that amount.Four days later, I see my credit card has an outstanding authorization for $119.00 from Linensource! They added on an additional $7.00 shipping charge without my authorization. I phoned the store and they simply would not take the additional unauthorized charge off of my credit card. I was furious, and thank goodness was able to cancel my order. This company was fraudulent and rude. DO NOT ORDER FROM LINENSOURCE. Imagine all of the people they have fraudulently added additional credit card charges to. Don't let it be you."

"If you care about getting reliable information and feedback regarding your order, or having your order billed and shipped promptly, I would not go through this company.


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