"Per the "Shipping Policy": "Liquid Latex is proud to offer a guaranteed next Business Day Shipping policy. If you place your order by 7:00PM EST, your order is guaranteed to go out the next business day following the order. "

Order was placed just after midnight on 11/17 (Thursday), which means it should have gone out by 11/18. After not getting a status update over the weekend for shipping, I sent two e-mails inquiring of the status. No response was given. Monday, 11/20, no status update, no response. Sent another e-mail, tried calling, no answer, no response. I was supposed to have it in my hands on 11/22. Guess what, no shipment, no return communication.

Not only did the seller's "guarantee" fall FLAT on its face, the seller failed to return my numerous attempts at communication. I would avoid at all costs if you want your order to ship out at all, and especially if you expect a response when you e-mail the shipper (the contact phone number is not given on the website; I had to rely on my credit card statement).

Revised 12/1/11: The seller contacted me a week after I placed the order and said he was out of town with no internet access. I believe there should have been someone able to run the company (or at least someone to handle customer issues!) if he was going to be out of town for a number of days in a row like that. He was apologetic and said he would refund my purchase price. I told him I already disputed it with the credit card company, but if he were to refund me I would cancel the dispute. He did refund me and confirmed via e-mail. Because he eventually contacted me back and had reasonable consumer contact after he returned, I am upping my rating by a star."