"Shady company. I have bought several lots through this company before. They list lots with a condition of "Returns" but often times, these items are missing pieces, non-functional, or physically broken. I would estimate that on any given lot, about 40% should actually be marketed as "Salvage." On any given "Returns" lot, I have been able to repair or parts-out approx half of the broken/non-functional goods, but the remaining 20% of the lot ends up going straight in the trash.
It is possible to make money on some of the lots, but you have to be very careful about what you're bidding on and how much you bid for the lot. The manifests provided by this company quote MSRP prices that are sometimes completely outrageously high and don't reflect the actual MSRP of the item, even when it was first released. They also have a habit of listing junk items on the manifest as "Accessories/Office Products" or other such nomenclature always at a value of $39.99 when the items are very obviously retailed new for much less than that. For example, on one lot I received a bumper sticker (granted, it was unused) but was listed with an MSRP of 39.99 as an "Accessories/Office Products" when I could not find this item selling brand new for more than a couple of dollars.
I have also had several lots that were completely missing some of the inventory. They state a 2% lot variance in the auction listings which gets them out of liability for the missing items. Often times, these were some of the higher valued items in the lot. I have also received lots where the items listed on the manifest were not what was contained inside the box. For example, one lot listed a current model Apple Airport device when the one I received in the lot was actually the original Apple Airport Express device that is essentially valueless.
Sometimes the bidding seems to go exceptionally high on some lots, to values that would exceed the value of the included items if purchased wholesale brand new from a distributor. I have also had lots that at the final moments before auction ending, magically bid exactly to the max proxy bid I had entered, even though the lot didn't have many bidders to begin with. There is no point to snipe bids here because auctions get extended by 5 minutes when a new bid is made, and prior bidders are notified, so I suspect there is some shill bidding going on when lot prices aren't meeting expectations.
The latest problem is that the level of customer service has been declining over the last year or so. I recently bid and won an auction lot, and requested local pickup. When I went to schedule the pickup, it was virtually impossible to get in contact with the support center to schedule the pickup. After making 6 or 7 calls adding up to multiple hours on the phone on hold, and finally getting a support rep, I am told that its too bad, I'm too late to schedule a pickup, regardless of the fact that I had also sent e-mails several hours earlier in the day to schedule a pickup time, which also went unanswered. If you attempt to escalate and issue, response times are on the measure of days to weeks. Even after explaining the issue to multiple parties including the people at the pickup warehouse, they refuse to deliver the product without a scheduled pickup time, even after spending many thousands of dollars with the company. Also, I could actually see in the warehouse that my order had been pulled and was ready for pickup, yet the warehouse reps refused to assist in any way and claimed it was my fault for not scheduling on time (even though it was impossible to do so).
In summary, I will no longer be doing business with this company. In my opinion, their business practices deserve scrutiny from local/state/federal officials as there are several issues going on ranging from breaking of FTC regulations to fraudulent manifests, to substantial misrepresentation, likely theft from lots, and outright refusal to address the issues and absolutely NO customer service whatsoever."
"This is a marketplace, similar to eBay, for everything from new products to shelf pulls.
It's really easy to get a pallet of worthless crap here. You really have to know what you're looking at, and completely ignore the supposed "retail values." Let me explain... I've been in IT for a LONG time. I know what equipment is worth. One seller on the site had the MSRP of a Xeon E5-1603 processor as over $1,400, contributing to a ~$3000 MSRP on a lot of assorted components. Maybe 6 years ago when it was brand new, but now they're worth about $12. Another seller has an HP ProBook 6470b on a "sealed bid" system. They list MSRP as $1,700. Again, maybe 6 years ago when they were brand new. But used they're currently going for about $90-$130 depending on condition. It wouldn't let me bid less than $150.
Another common trick sellers use will be to list something like "100 pcs Android tablet and headphones" for like $300. You're like "Cool! A hundred tablets with head phones!" BUT WAIT! READ THE MANIFEST! Its ONE tablet and 99 headphones... a lot on which you'd be hard pressed to break even.
Long story short, you're going to have to dig through a lot of crap to find a gem here. "
"15 purchases 1 bad. Minimal risk so far"
"I am extremely pleased with the speed of shipment. All items were as described. When I had an issue with a shipping error on the shipping company's part, they worked to track down the package and even issued a refund until the package was found. I was very impressed with the courteousness of their service staff and have already placed three more orders."
"THESE SO CALLED LIQUIDATION COM ARE BUNCH ARE THIEVES, THEY SEND USED PRODUCTS AND NOT SHIP EVERYTHING (THEY SHORT YOU, 100 THEY SEND 95) I PUT A DISPUTE WITH MY CEREDIT CARD COMPANY AND WON FILED A CLAIM WITH THE BBB (BETTER BUSINESS BUREA) AND THERIR ATT GENERAL AND ATTONEY GENERAL IN MY STATE EVERY CLAIM GETS THEM SHUT SOON. ANYONE WITH A CLAIM JUST FILE A CLAIMS WITH YOUR ATT GENERAL OFFICE THESE PPL ARE BUNCH OF THIVES. "
"This Company is NOT Liquidation... It is on line flea market. They sent to me garbage! I lost my money! "
"Great company, with a great way to get wholesale pricing. Telephone suport is somewhat slow, and your on hold alot, but overall great site!"