"excellent job, spoke very good English language and experience in computers.
Thank You
Dennis Konarski
Technician - Sandy "

"Harry did an oustanding job and helped me understand better.
thank for the professional assistance

thanks

TOM BOEHM"

""very good job, Herry......."
"very good job, Herry.......""

"Very friendly staff, appears to have work diligently to fix my computer issues.
Only issue is the phone call Friday night around 09:00pm Eastern time, a little late, but overall very happy and satisfied with every person I spoke to. "

"They did a good job on fixing my computer. They were also very quick to get it done on time."

"The service was excellent"

" i'm very satisfied WITH THE KNOWLEDGE AND FAST CUSTOMER SERVICE OF LIVE TECHNICIAN'S AND ALSO CJ'S EXPERTICE

"

"i found Live technician on google and they provided me for 3 yrs services. and some software to secure my computer. Now i feel secure. Thank You!"

"sandy did a fantastic job!!
fixed everything and was really patient with me
thx bunches"

"was very good very helpfull"

"My C drive space was cleared of about 15 GB so that it would operate faster and not be at risk of crashing or not running at all. It had only 1.5 to 3 GB left when I called LiveTech a second time in a week, with frequent unresponsive pages and wait messages, and very very slow action. It had been getting slower and slower over the past year.

I was disappointed when I told LiveTech last week about my concern that the C drive was corrupted, or that the registers had problems and all they did was tell me to add 1G more RAM to my laptop or to go and buy another computer entirely with 2 - 4 GB RAM, saying my computer was too old. They did the standard clean disc/AVG cleanup and ran malwarebytes again which did not speed up the computer appreciably.
So I called again and the second time Bob Foster was most helpful. He told me that my concern was real that there were problems with the C drive. But I was charged nearly $200 to pay for additional software/key and moving to another secure server in order to get my C drive cleaned up and working faster again.
I am happy that I did not have to buy a new computer, like the other LiveTech suggested a few days ago. On 3-11-14 Bob and his supervisor evaluated my concern about the C drive and said they could make it work faster, and it would take about 24 hours. Because I was already a repeat customer they were able to have billing give me a most needed discount. Bob was very nice and tried to explain things yesterday.
Today Catherine talked to me, but I had trouble understanding her accent and her voice was not very loud. I asked her repeatedly what she did to improve my C drive space but she could not tell me much except "yes" if I asked if she ran AVG scans, Cleandisk, CCleaner and Malwarebytes scans...in other words the basic Tech cleanup work. But she did not tell me about the security software or secure server and register cleanup (But later Peter did tell me). Catherine could not get connected to the internet useing a secondary user account she set up for the work, nor on my husband's account because I did not know the password for my Wifi Router. I suggested moving my Mediacom ethernet cable off my router and attaching it directly to my laptop, but she decided to just work with my user account (auto connects to my wifi router) instead. This meant she had to call me several more times during the afternoon to complete the work, too.
She said another Tech told her to try other user accounts to see if the problem with just with my user account, but that probably was not done since Catherine never got the internet connection she wanted on her secondary user account nor my husband's account.
She removed the password from my user account so she could get online after restarting the computer throughout the day, but did NOT put the user password back on my user account when the work was finished. She needed to call me back to have me type in my password again. When I told James at 6:30pm CST about it, he helped me get to the page so I could put my password back on. He also got his supervisor Peter to explain the work actually done and the software I paid for, because the Techs did not understand what I asked about.
I wanted to know exactly what work was done on my computer to get it to work so much better than it has in 1.5 years (I have had LiveTech for 2 years) and this is the best it has worked.
I still do not understand why Catherine moved some of my files from the C drive to my D drive and left them there. And I still want to have my computer D drive set up back to where it makes backups and supplemental backups automatically.
Peter did explain I could pull files over and drop them into DROPBOX but he said that is stored on my C drive. He told me they have a way to get the data files off if my C drive fails. But when I first signed up with LiveTech I was given automatic backup online (not on my hard drive). Later I was told it needed repairs, several times when I asked about it. Finally they told me that LiveTech had not renewed the contract with the backup company for some reason and that is why the set up Dropbox on my desktop. Bob was the easiest person to understand and delightful to talk to, cheerful and very patient.
The other thing I did not like very well was that the agreement to pay LiveTech for the software was very general with no specifics as to what I was paying for. It also stated that my computer had been fixed and was working and they wanted a signed copy of the payment agreement BEFORE they had fixed the computer problems. The agreement did not include specifically what the money was for nor how long the services covered my computer (e.g. one time? 1 year? 3 years? 5 years? etc.) Verbal discussions could lead to the customer not understanding something or the LiveTech not understanding the customer's questions, and unhappiness resulting from misunderstanding. The agreements for all paid purchases should be specific as to services/products and time periods in writing.
I must say all the Techs were very very patient with me and my slow Vista Windows system and were pleasant despite my frustration with things off and on. It would be helpful if when they called back 6 or 7 times in a day that they did not expect I was sitting in front of the computer all that time, or expect me to even be home during the day time. "

"live technician helps me alot,they fixed all my issues
sandy helps me alot"

"Very prompt at responding.... and was able to solve my problems immediately.... most courteous and helpful.... will be sure to ask for CJ again....
"

"I am very satisfied with livetechnician.

My technician Kane was very knowledgeable about my computer problem and was able to fix it.
"

"the technician CJ he has been very helpful much appreciated..thanks"