"We had some follow up questions that we were not able to get answered. "

"I can't believe yu found so many problems. now there gone"

"Last tech I talked to didn't even try to help with problem. He just tried to sell me another phone. I've only have had my phone since March. "

"


i have had more trouble since you all worked on my lap top .
I can not watch movies anymore and you all told me it was fine.
Very displeased"

"It was difficult understanding them and it seemed they just wanted to sell you more plans. I have not seen any better internet service and there is nothing on my computer to worry about hacking."

"I was very pleased with Tech support. I was a novice, and they were so patient with me. I also appreciated the call back after they led me through the steps it took to correct my computer problem. I got to recognize their names and felt comfortable talking to all of them. I would recommend them to anyone searching for this type of service. I am elderly.....79 years old, so I again, I appreciated their patience"

"I have a hard time understanding the broken English over the phone.

I was very confused most of the conversation.

My computer has done strange things, unexplainable things, after live tech gains access to my computer.

they have called me on two occasions telling me that my business email account has be hacked and someone else is using it.

I contacted Yahoo and they said that there was nothing wrong with my email and that if there were, Yahoo would contact me and fix the problem.

Live tech told us that we would have to pay a fee for Live tech's service
to fix the problem.

I currently am not satisfied with their customer service.

The tech continues talking over my wife and I and do not seem to listen to our concerns

they only want to get access to our computer to fix the problem, even to the point of lying to us.

"

"I was very satisfied but when I toold him I couldn't afford it right now because I was paying for my schooling he was very understanding and was going to leave me on the protection list until I could afford to pay for the services so that people can't hack into my laptop."

"My computer was attacked by a nasty virus and frozen but Live Technician saved the day."

"They told me they covered security services that my current provider did not so I bought a 2 year contract for 289.99 which I recently found out covers exactly the same things. Second deception was Jan 03 saying my e-mail had been hacked and for a one time charge of 229.89 they could make it disappear. They did refund this charge but I question their ethics and methods. Fool me once shame on you ... fool me twice shame on me! Buyer beware."

"Thanks to Christopher's patience in explaining our security problem. I feel relieved that our issue was taken care of.
"

"My computer was repaired, but I was not happy with the way I was handled. I thought the price was terrible and I was left with five desk top icons that I had to leave there in case I needed to contact them."

"I felt that they were dishonest in the way that they presented themselves. I was given the impression that they were part of Microsoft, but I don't believe they are now. They also did not take care of the problem. I had to go and get my own software, and take care of it myself. I cannot recommend them to anyone. I believe I asked to cancel the service, and refund my money, but nothing happened, even though I got the idea that it was possible to get a refund if not satisfied."

"Each time I have called I am answered immediately and my live tech session is begun RIGHT THEN no waiting. They know me by caller ID and facilitate fixing my problem without hesitation. I have been very pleased. It is nice not having to wait until you can take your computer somewhere or find someone who can answer a question when you need it."

"It was good. Although we set a time to get a phone call back and they never did call back"