"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Highly recommend. The pope slept on this mattress during his visit to the usa. I am super excited to try it. I love my tempurpedic mattress but I get super HOT at night. Its like an oven at times. I am super excited to try a new mattress that won't do that and will be even more comfortable. They have a 75 day return policy so i am not worried about this investment. I don't mind waiting for the time it takes to deliver I assume its custom made per order instead of sitting in a warehouse getting dirty."
"Their follow up is extraordinary & quick. Confirmation of initial order within minutes. I corrected some contact info the next day thru their chat line & a few minutes later, it was confirmed by them in an email. They even called on Sunday (today) to assure me that the order is in process, outlining the time line to come!"
"The staff @ Loom and Leaf have been helpful answering any questions I had. At my request the gentleman also helped me order while on the phone with him and if possible asked for the bed to be delivered sooner than later as I may be needing a surgery soon. "
"I've spent months researching for the best foam bed and loom & leaf keeps popping up... I had to give them a try and so far they've been amazing "
"I loved your website and the ordering process has been so easy. I look forward to trying the mattress! I received the confirmation message on my phone too so thank you!"
"Ordering was fast and easy, delivery set for 1week, April 12.
83 yr old with lots of hip and leg pain.
April 17 update: Delivery perfect, with alerts and on time.
I am evaluating-- first night was perfection. Second night some old pains returned.
May be too firm, will see. I wonder if I use a puffy topper will it negate the memory
foam properties?"
"Just got the confirmation call from customer service, the gentleman was so friendly and I appreciated the personal touch."
"ORDER PLACED; PROMISED CALL RECEIVED!"
"Very impressed with the attention to detail so far."
"So far my husband and I are very impressed with the service prior to delivery. We did get the confirmation of order call by second business day and same day message from the delivery services. Our order arrives within 11days from my on line order on a Saturday.
Very good indeed! Can't wait to get the mattress. "