"I have never has such a bad experience buying and receiving a product ever. The ordering process was smooth but the delivery was a nightmare, so much so that I canceled the fourth delivery enroute because of how frustrated and poor the delivery experience was.

I've never heard of a product not being delivered because the driver forgot until now.

Buyer beware!"

"Andrew was knowledgeable, and very nice to speak with. "

"SO far your company is providing excellent service. Will give final 5 stars when setup it complete in 5 -12 days."

"From start to finish I had the best experience. Caring, courteous and helpful customer service. "

"Great have followed thru with expectations."

"Customer service rep was responsive and friendly. Simple buying experience so far "

"I have a friend coming to visit and I was in a time crunch and I needed a bed delivered a little earlier than the norm and they accommodated me greatly to get the bed here on the day after my friend is getting here which is awesome thank you"

"I know nothing about the bed, since it has not yet been delivered. However, once an order is placed, it is inexplicable to me that Loom and Leaf cannot give an exact delivery date within at east 48 hours of ordering. 9 to 18 days is a wide range and very difficult to plan around. Where should we be sleeping meanwhile if we don't have a mattress? For how long do we need to make arrangements? In today's precision data world, this seems surprisingly inefficient."

"I just placed my order for the Loom & Leaf Relaxed Firm King size bed yesterday. After doing extensive online research and visiting local mattress stores, I decided to take the leap and order the bed online. I can't give any reviews yet on the bed, since I just placed my order, but I can give a review for the online chat, website, and ordering process. The website is great, and very informative. I love how everything is open and transparent. The ordering process was obviously very easy and quick. After all my research, I knew exactly what I wanted to order, so it took less than a minute to place my order. I used the online chat feature about 4 times, as I though of different questions. At times I had to wait a minute for a response (I assume the representatives were carrying on more than one conversation at a time), but they always answered my questions. Ultimately, I decided to order this bed because I believe it will be high quality and at a better cost than other beds. I also love the fact that I can try it for four months, and if I decide I'd rather have a regular bed instead of memory foam bed, I can swap it out with the same company for just $99. I wish it was free, but I feel I'm getting such a good value on the bed itself that the $99 would be worth it."

"No problems at all with ordering process."

"Am so impressed with the knowledge and helpfulness of the service...cannot wait to receive my mattress!"

"Stumbled across loom and leaf online. Been looking for a good mattress for approximately two months. I was going to go with a Serta or a Tempur-pedic. I decided on a whim to try this mattress hoping it will work for my back support needs. Looking forward to the trial period. "

"Easy to order online......
"

"It was easy to order from your site."

"Have not received my bedding as of now but the buying experience up to now has been great. "