"Don't know why there are negative reviews about these guys. They have always shipped out my yarn quickly and if there is ever a problem they take care of it immediately. I just placed my fifth order with them and I couldn't be happier. The fact that they have free shipping available is pretty amazing because they also have free returns which I have used. They ship quickly but sometimes the carrier sends the package all over before it gets to me so it takes a while. But hey, it's free so of course they are going to pick the method that is most cost effective for them! If your issue is slow shipping then pay for expedited shipping! I have never had anything but positive response from both the chat and emails I have sent them."

"A company that started fine but is getting worse but every day in terms of communication and responsibility for orders. My last order was placed on 13 January, the money was drawn from my account the following day! and for a week nothing happened. The order was closed by mistake by Love knitting employee - because she believed (?!) that I wanted so. Believe in the church and not in the deal - a good company do CONFIRM with the customer if the customer WANTS to cancel the order. Do not just believe that customer wants it . Now I have been offered a 20% discount if I want to order something from them ??? Do you think I will take a chance to order something other than what I wanted from the beginning ? what I wanted is now sold out and not coming back ... and why will I take a chans to "lock" my money, like $ 150 for a week in a bank for the company that neither answers or deliver goods? And that's after I've spent about $ 2,000 last year to buy yarn from them. You offer me 20% of the yarn that I do not want after you have canceled my order because you THOUGHTI wanted to cancel ??? The Internet is big... - I will constantly give opinion on all sides about the level of service you have. I actually got really hurt by your treatment of my case. I am angry and sad to the marrow of my bones"