"I ordered an eagle creek 25in expandable roller. The web site was easy to navigate and the price was good. The order process was easy. Since there was no tracking information I e-mailed and received an expected delivery date within 5-7 business days.
The first warning sign was that the e-mail stated the piece is sent directly from the manufacturer.
Nothing arrived and my calls to the merchant always reached a mailbox. After multiple unanswered e-mails and calls I canceled the order via a dispute process with the credit card company. Interestingly, the credit card company has not yet received a response from them.
I should have done what I sometimes do when suspecting a website, call customer service to see if there is anyone there,
Watch out with this merchant.
Update 3/23: funds were eventually returned by company after credit card complaint."