"They're closing down, thank god. The customer service was even though decent and responsive and prompt, the returns were terrible. It's been several months and I still haven't gotten a proper response. Since their closure they've been lacking in communication skills so reaching them is difficult. I still have a store credit that I needed to use/reimburse but they are not easy to reach. Their selection is severely lacking and all their products are terrible. Never again."
"horrible customer service. When inquiring about a certain item, they usually take weeks to respond or just simply ignore your emails unless they know you personally (or been a repeat customer). Their products range from handbags ranging from $100-$800 depending on the brand, fashion jewelry, accessories, and more. They ship very quickly and usually on the same day if it's before 3pm EST, which is great. And they will work with you in case the item gets damaged or lost in transit.
However not every company is perfect. When trying to return an item, LB can take up months to process the return and refund your money, despite their policy saying "12-14" weeks, unless you bombard them with emails and trying to force them to process your order immediately, they will be happy to oblige. Many e-tailers process and refund your card immediately, but not LB. For some reason they will forget about your return the next day and never bothered to refund you either. LB is run by only two women, i think. But maybe they need to work on hiring more employees to work on the CS department. Because every time I try to send a question to them, I never got a response at all. Horrible CS. Stay faraway~"
"This store is absolutely amazing! The selection of items is beautiful and the website is super easy to navigate. The CS is awesome too, everyone is super nice and easy to talk to. My last purchase from them was very smooth and they pack and ship fast! The wrapping of my bag was beautifully done and they even give you a small tasty treat too!
This site is simply awesome, and will definitely go back someday and shop again. I love LB!"