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Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2023-08-26

As Always, The Best!

"Went to delightful blog - so much to see! So much to want!! Saw an item I wanted, checked stats re build, quality, size, etc. Sounded good. Ordered it and it was delivered FedX before I could blink. Still in box as I have friends coming to help me open and install. Can hardly wait to see - it should be great -- as usual! I have ordered so much from LuxeDecor and it's all perfect!"


Verified
1/5

2023-08-22

Selling products they don’t have

"Took my money and then had to refund when they didn’t have the product "


Verified
4/5

2023-08-19

Very good experience

"Item arrived in good condition. I believe I got the best price on Luxe Decor. The item was in production when I ordered and I didn’t receive until a month later. It would have been nice if Luxe Decor has sent periodic updates. "


Verified
5/5

2023-08-18

Quick delivery, beautiful rug!!!

"I was pleasantly surprised by the quick arrival of my gorgeous rug!!! Fast, efficient and quality. Great company!"


Verified
5/5

2023-08-04

Always a Great Experience

"Always a great experience with Luxe Decor. Fair price and quick shipping. Will definitely use again."


Verified
5/5

2023-07-30

Easy

"I found what I wanted and the price was great. I had a question and conducted a chat with a sales person. Got a direct answer and placed my order. I hope delivery is the same great experience."


Verified
5/5

2023-07-22

Friendly, professional, efficient service

"I communicated via the chat feature on the LuxeDecor website with a real live person. She was very helpful in researching an item I wanted to special order. She followed up with me as promised. Very friendly and professional."


Verified
5/5

2023-07-16

Excellent

"Product arrived quickly and in excellent condition"


Verified
1/5

2023-06-22

Units are so small they are worthless for what I hoped to accomplish

"Probably my fault thought they could cool a 12 by 14 room. They stay on for a little over an hour and make little difference."


Verified
3/5

2023-06-10

Slow delivery

"Would not have ordered if I knew it would take a month for delivery. Other sites had same item with 5 day delivery at most. Probably won’t use this site again. "


Verified
1/5

2023-06-08

Lack of response

"Ordered an patio umbrella stand online.
Called the following day to cancel the order.
Was told I would be called the following day to confirm the cancellation and received an email stating the same thing.
Never received a call back.
I've called 3 times since then; no response.
I was charged for the umbrella stand on my credit card.
I have disputed the charge with my credit card company.
Still no response from LuxeDecor.
Disappointed.
"


Rep reply posted 2023-06-08
A rep from LuxeDecor, ABALMES, has responded:

“Good morning. I apologize for the inconvenience. Our team is currently working with the vendor for the cancellation. we will be reaching out shortly as soon as we have a response. Thank you for your patience. ”


Verified
1/5

2023-06-07

Not the experience I expected

"Ordered an item and I needed to cancel within 15 minutes after placing. I contacted CS and also PayPal to cancel the order. Received message from company about changing product a year of placing order, but I told them I already had the new item which I needed faster. However, the shipped item anyway. This is not what I expected and they should have the cancel order option on their webpage to allow for these types of changes with 24hr of order placement."


Verified
5/5

2023-06-01

The German chair

"Came on time and was nicely packed. Thank you from a happy customer"


Verified
5/5

2023-05-31

Wow!

"Great service, quick delivery and great product. I love my rugs. Will certainly recommend you to my friends! Thanks so much!"


Verified
5/5

2023-05-27

Outstanding quality at a reasonable price!

"I purchased a copper pendant chandelier light for my kitchen island. The solid brass and hand blown glass globes are gorgeous. I was equally pleased with the quality of the brass dining room drum light. It is simply designed and timeless."