"** AVOID THIS COMPANY AT ALL COSTS! **

I wish I had read the reviews before purchasing from this company, as my experience is exactly the same as so many other customers.

We had a brand-new floor fitted and in 7 months it has already started lifting in loads of areas. They will do anything they can to pass the blame and not to honour their guarantee.

They want to charge me £240 to come out and do an inspection.

They take days to reply to emails, and even before we had this quality issue, the buying process was a shambles.

Absolute cowboys, massively regret using them.
"

"DO NOT USE "LUXURY" FLOORING IF YOU DON'T WANT TO FEEL LIKE YOU HAVE BEEN SCAMMED.

We have paid £1000+ for an engineered wood herringbone flooring. Hired a fitter who installed it as per the instructions in the boxes of flooring. The floor squeaked loudly everywhere! Contacted luxury flooring to ask for any advice. Received quick replies where they then presented a completely different set of installation instructions, quizzing me on whether we had followed these instructions until they found something we hadn't so they could say we had invalidated the warranty and that was all the 'help' the customer service provided. And let me tell you, this second list of installation instructions are ridiculous, nobody is going to follow them to a t, they exist purely to trip people up and remove any culpability from themselves. We got our fitter back, had them re-do the flooring exactly following these instructions. The floor still squeaks as much as ever. Luxury flooring have provided no reasons why it squeaks, no solutions, no help.
Also, their returns conditions are ludicrous, you can't have opened a box before returning it, must return within 14 days. How can you possibly know the floor is not fit for purpose piece of cr*p before you have even opened a box.

The short version; I'm £1000 down plus fitting fees, have a squeaky, bouncy, piece of cr*p floor which certainly doesn't feel like 'luxury'. The icing on the cake is my noise phobic rescue dog is so scared of the stupid squeaky kitchen floor that she is now scared of going in the room.
We will be ripping it up and tiling instead and warning as many people as possible to avoid having the experience we have had."

"Great service . I used Luxury flooring for the first time and I was immensely impressed with the helpful staff . I had a lot of questions on the specification of the flooring. All were answers to my satisfaction.

Impressed with the product knowledge, helpful staff and the products equally match a high standard . I ordered rustic tongue and groove engineered flooring for my landing and parquet (glistening oak) for my living room and hallway. Quality product matched by quality service ."

"Recently had to request a refund and cancel an order for reasons outside their control, and they were extremely accomodating and didn't make a fuss.

Genuinely really impressed with the customer service I've received so far and they seem like a very good company to deal with.
"

"Good product & all round service. Required some after service assistance & the response from Leah B was exemplary. Very quick response, great understanding of the situation & was resolved very quicklyZ would certainly use again."

"I had a damaged pack of flooring delivered and sent over some photos then phoned Luxury flooring to report it, Leah answered the phone and said she had just seen my email and was dealing with this and has arranged for a replacement pack to be sent out straight away,
As it if a Friday of a bank holiday weekend she apologised that I wouldn't get my delivery until Tuesday and wished me a good weekend, Very polite and very helpful, i will definitely recommend Luxury flooring to others with a very prompt aftersales service."

"Really helpful friendly service - resolved my issue promptly and followed up as they agreed to do thank you for a pleasant and helpful customer experience!"

"Customer service was amazing. Very helpful and prompt to reply. The goods were received in great time, the product is very good quality and exactly as described, even the delivery drivers were nice and helpful!

Thank you"

"A query on delivery was quickly, professionally and satisfactorily dealt with by Kate.
Will recommend to others.
"

"The oak, herringbone flooring we ordered from the company is absolutely lovely and, as promised, easy to install providing the installation instructions are followed. The main reason for my review however is not in relation to the product itself but the customer service and support I received when required. Without going into details, we had some issues with the fitter we employed; a range of staff have assisted us along the way. I'd like to mention Hannah in sales with whom we placed our initial order and who also got another pack to us a short notice when needed; Chloe in customer services for her assistance and support both over the phone & via email and finally Rebecca who, in light of issues we had with a damaged pack, got another shipped out to us quickly and efficiently to allow the project to be completed on time. The team really are extremely helpful and keen to ensure you have a positive experience with the company."

"Great customer service, I initially had an issue with my order but received excellent assistance from Leah in order to resolve the problem. Would be very happy to use again and highly recommend."

"After months looking for the wood floor to our new home,Red million internet reviews we decided to buy from Luxury flooring,the price was a bit more expensive but the quality would pay off.
We spoke with Tom a guy who seems very friendly and helpful to fit all our needs,after some emails and phone calls we decided to go to engineering wood floor 20mm "oak" uv oiled,I was concerned about the oiling part but he calmed me down saying:
"It's like lacquered,you can clean and use in any way,it's super strong and we give 25 years warranty ".
We look for a top fitters company £4.500 to fit it(was considered solid wood because the thickness),plus £5000 of wood,but we aways thinking we will have good floor in out home forever.After 2 weeks on installation we finally have our stunning home for us,that's how the nightmare began,we put some clothes to wash and hang in out room,when we wake up we have a huge stain on the floor,the wood become white,we sent a picture to the company,asking how that happened with water splash,not received answering,than I realised I have some small deep scratches where I brushed earlier in the morning.
I contacted the customer service to question them about the quality,so they completely change the way,claiming I cannot have any splash of water touching the floor and don't dry immediately,if I leave I will loose the warranty,they cannot help me with the dents too,im scared to clean the floor and have it completely ruined and the only thing customer service can say is :"I'm so sorry,I understand your frustration".
Now I have no idea what to do because the customer service will not helping me with anything,can not prove that's the real oak,they will not give me any warranty after 1 week use,after spending almost 10k to have it done I have to spending more to remaking it!

"

"Customer service none existent. Over a month for delivery, no contact. Delivery dates where nothing turned up. An hour to get through by phone, no reply to emails and no call backs as promised "

"Floorings were of high quality, whenever order arrives check once every thing is perfect. Staffs are helpful from start to end and makes good finishing."

"Here the wood flooring is the best. Superb texture. They are excellent from start to finish. The product is great and very efficient service."