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5/5

2002-09-25

"I am very pleased with microcenter. They shipped my product speedily and in a clean new box. Everything was done professionally. And the price I paid was HOT!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
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Web site being easy to use

5/5

2002-08-06

"This is a GREAT company. I've been buying stuff from them since the late 80's, allbeit all they had back in them days were floppies and dot-matrix-printer ribbons, lol... but how they have grown.

Customer Service is always prompt (and toll-free), with a voice you can understand, and you will always hang up satisfied.

You don't get gouged on shipping. You're ALWAYS told if an item is on backorder, and not billed UNTIL it is shipped. I have received orderes from 2-5 business days after order... not bad.

I look forward to their monthly catalogs, and is the only peice of mail I look through the day I get it. Their specials are always unbeatable deals, but usually you'll have to deal with rebates (how I hate them, but seems worthwhile after I get the checks).

Gesh, I sound like a company rep, but I'm not. Just a satisfied customer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site