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MICRO EXCHANGE CORP

5 reviews
5.00 / 5


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Product & services pricing
0.00/5
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0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
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Verified
5/5

2004-03-03

"Ordered a dell latitude c400 notebook from them priced at $500. An awesome price on an awesome notebook. Came with 40gig hdd, 512ram, 1 ghz p3, and weighs 3.6lbs. They had it listed as a p3 750 and this is what I expected to get, but to my surprise it was a 1ghz p3. The 750 was just the lower speedstep speed. Laptop is in superb shape minus a very tiny scratch on the bottom of the chassis. They, however, forgot to include the media drive cable that interfaces the external cdrom and floppy drive to this laptop since it's an ultraportable. To my surprise they included a floppy drive, something that they didn't mention on their catalog. The floppy drive retention mechanism was stripped though, so i couldn't mount it into the modular external drive bay. I called them up and explained they forgot to include the cable and told them about the floppy. They said a cable would take a while because they had none in stock. I really needed the system up soon, so I asked if I could order it from another place and they credit me the difference I paid, which they surprisingly agreed to do. On top of that, they overnighted a USB floppy drive to me to replace my floppy. This is a much better drive since i can use both cdrom and floppy at the same time now. I was out of town when they shipped it, so fedex sent it back to them, but they resent it to me with prepaid return shipping so i could return the defective floppy drive. I wish they hadn't screwed up the original order in the first place, but they are extremely prompt and eager to correct their mistakes, and extremely flexible. Although their administrative process leaves a little to be desired, they seem willing to satisfy the customer above all else. I would highly recommend them to any friends."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-01

"My purchase of a used Dell notebook computer was one I was very suprised with. I expected the laptop to be a bit scratched or maybe less than perfect. Not so - I honestly could not tell it from a new one. It was so great I've made two more purchases and all are outstanding.

I save tons of money, got what I wanted and the products are outstanding.

Joy Preston
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-09

"I ordered a refurbished monitor and was concerned that I was taking a risk not knowing in what condition it might be in. I was very satisfied; the monitor was in great condition and worked superbly. I would defiantly buy from them again them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-30

"The two times I ordered from them, I recived excellent service and the products were exactly as advertised. Cheap and fast shipping too. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-01

"This company was excellent. Lowest prices around. I bought 2 desktops and a monitor. One of the desktops arrived with a harddrive problem which was promptly and politely taken care of. I would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability