"I ordered a light for my MINI not knowing that the light came with the wheel trim arch that I also ordered (I was told that it wasn't included with the trim). I requested a return via the instructions in the e-mail and never heard back from anyone. I attempted to request a return again with the same results. It's been 2 and a half months since the first request for return."
"Part ordered was easy to find on the website and delivered in a timely manner."
"Ordered parts- 5 days later received email that parts were no longer available."
"I ordered a part on line. They said that the price had gone up. Rather than sell it to me for the advertised price they simply canceled my order leaving me to find one elsewhere."
"I’ve attempted to reach out several times but have gotten no reply. Product hasn’t been shipped, let alone delivered. No updates have been given, product was ordered 12/27/19 and it’s almost a month later, we’ll past their so-called “10 days.” What a waste!"
"Parts were easily found on the website and ordered, shipped super fast, to my house. Will definitely use them, again, if the need arises (and it's bound to). Thanks!"
"Calling to find out about my order and they never answer. The parts delivery take a long time "
"Cancelled my order without any notification that the part was NLA. "
"Fast shipping, easy to track. Great selection of parts. "
"Ordered product and have still not received."
"Listed as available on site but out of stock after purchase. Super bummer for holiday gifting!"
"Delivery was very fast. Thank you."
"I've ordered from MINI of Kennesaw more than several times: their prices are more than comparable with after-market websites and I'm getting OEM parts! Shipping is interesting in that you cannot select a shipping method and, sometimes the cost seems exorbitant ("shipping & handling" for 4 spark plugs shipped from GA to NJ = $20.95). But overall the ordering experience is trouble free; and the parts are received in good order and in a reasonable time-frame!
The main reason for the 4 star rating is Customer Service. I received one order and it was missing one part...no big deal. However, I could not get an answer from them as to its status! Following their email instructions, I responded to their "update" email questioning the status of that last part and received no reply. So, I sent another email...still no reply. So, then I went onto their website and sent them a message about the status of this part...STILL no reply! I finally called them and they advised me that the part was, in fact, ready to be shipped.
Customer Service is important to me. They billed me for that part...I had hoped that they would have been concerned enough to reply to at least one of my messages.
But, again and most often, shopping with MINI Parts of Kennesaw is a pain-free experience."
"Perfect and fast delivery."
"I ordered a JCW shift knob that was not even available but still on the website. When I asked for another option or more info because time was wasted on this transaction no one got back to me horrible service will never order from here again. Quick to take my money nothing else. There are other MINI dealers I will stick with."