"MONI has been great. We've had them for the past six years and have been satisfied with the service. The rep accommodated my needs for being a loyal customer which I appreciated."

"made a appointment twice no one can out or called i waitedand waited the guy to fix the alarm no show"

"it was fair, they just didn't understand the issue i was talking about. we finally got on the same page. I just wanted a friendly reminder if they were going to add fees. I explained that I was on a budget and need to adjust my budget if there were surprises that were not expected beforehand."

"Great response time. Handled my request immediately."

"It was good. The lady understood what I needed and she took care of it"

"First time calling ! The person was friendly and very helpful. Happy customer!"

"Very nice and knowledgeable Person."

"monthly charges are very high."

"I've used MONI for years, and their service has always been excellent. Reps are very patient and courteous, not to mention efficient and knowledgeable."

"I have been with Moni for nearly 30 years. I have installed extra sensors and had help with set up by customer service techs. I have recommended Mini to many people as a great service."

"I am not sure if this survey was from my 1st call or 2nd call. The 1st call, the guy did not escalate me to a manager when i told him i would most likely call the next day to cancel. But when i did call the next day to cancel, ROD ext. 21609 went over an beyond and I hung up very satisfied. I give him a 10+ in customer service."

"I was completely satisfied with their service on our low battery issue. They were polite and helped guide us through each step through the process of changing the batteries."

"I liked the kindness of the agent."

"It went very well. I was surprised to learn that my monitor has an AT&T sim card in it- AT&T systems were down, which was the root cause of my problem. This causes some concern, because my ability to set the system is dependent on a wireless carrier that I don't even use for my own phone."

"I WAS GOOD AT SOME POINT, BUT IF YOU HAVE TALKED TO SOMEONE ABOUT THE SAME ISSUE THEY SHOULD KNOW WHAT THE CONVERSATION WAS ABOUT I KNOW THEY SEE WHEN YOU LAST CALLED BUT WHAT ABOUT WHAT THE CALL WAS ABOUT AND WHAT WAS DONE..."