"It’s was just okay. There was a 10 minute wait before speaking with an agent."

"My general experience with Moni is not good. Prior to scheduling service, I was offered a promotion that includes $30 monthly fee for the first 12 months and a amazon echo. I called in the first 3 months because the story kept changing every month of when the $30 promotion will actually take effect. I was told after 30 days then 60 days then 90 days by 3 different representatives. The fourth representative finally gave me credit for the first 3 months and input my promotional amount to $30. I also was told I would receive an echo after 60 days. That never happened, I never received the echo at all. I was referred by my mom and she never received her refer a friend credit. All in all, my general experience with customer service has not been good."

"I was on hold a long time and transferred back and forward for one question."

"I told the representative my problem and immediately the problem was solved in no time."

"Moni is a very knowledgeable company with excellent customer service representatives."

"Why are your rates so much higher than other security companies?"

"very polite company to work with"

"Without question,your support staff is the best in the business. Each time I have called with an issue I talk to polite, competent, articulate representatives. They listen, understand and respond quickly and appropriately to me. The service person who came to my home was on time, courteous and knowledgeable. He took less than 10 minutes to fix the equipment. Kudos."

"Great, tech was very knowledgeable."

"The phone service rep was great she monitored the signal while I did the repair to let me know what the system was showing which helped me to sort out and fix the problem"

"It has progressively improved over the years."

"I'm very happy with Moni.. I haven't had any problems at all. The man that installed the system was very helpful and explained it so I could understand them. Very happy."

"It was great customer service"

"Much too long of a time to answer the phone"

"I expected a monetary amount when i was asked in reference concerning another wrens, ga. customer for validation that moni was a reputable company."