"As others have commented, nothing much happened after ordering. The amount charged from my credit card was incorrect, and after two weeks I still hadn't recieved any confirmation as to delivery etc.

However, when I contacted them (by e-mail) and complained about this, they responded very rapidly, and even placed a telephone call to me to assure me that things would now evolve swiftly. This impressed my since I live in Europe.

After that the package was sent with EMS global express the day after, and arrived in Europe three days later.

So even thoug the start was a bit rocky, the buying experience was improved in the end. And they do have low prices, new products and international shipping.

I would use them again, but I would start complaining a bit earlier the next time."

"After placing an order and chasing two weeks later I finally recieved a tracking number. I was advised the product would be shipped to the distribution centre in Atlanta and I would have it within 10 days. Three weeks on after more harasment I have been advised the product was lost in transit (to the distrubution centre) and they will have to send a new one.

It is interesting that their chipping policy only covers the goods for 30 days from the date of purchase yet you do not get the product until the 30 days has expired (assuming it ever arrives).

I have now cancelled the order and started a dispute with Visa. Pending whether the money comes back to me I will be taking this further as it is the worste service experience I have ever had.

I would endorse "Avoiding" this organisation!!"

"..had already placed order with mp3mall, then saw the very negative comments here... Contacted mp3mall just to affirm my order status, was able to communicate with management by phone, emails were responded to, and the order arrived quickly and was perfect. Would certainly buy from mp3mall again.
"

"I bought a nomad jukebox 3 from this company may 2003 and although it took several weeks to arrive it did get to the uk ok. i have ordered another onecos i dropped the old one and thought i would use mp3mall again. big mistake ! after nearly 8 weeks of chasing i haven't got my player and they have just e-mailed to say they can't supply. i will push to get my money back. based on the delivery slip with the last player i guess this company is not as big as the slick website would have us believe. all the best mike , norfolk uk

UPDATE 2nd April 2004
i have just had a refund from mp3mall for 444 dollars against the original charge of 458 dollars so i guess i was lucky compared with some of the comments i have seen."

"Absolutely appalling. Virtually zero communication and 20 days since my order (which apparently is in stock) no goods have been despatched.

They have my money and I have nothing. I wish I'd never placed the order.

AVOID!

Update
------
Low and behold - now my item is apparently not in stock, which is odd considering they'd told me it left.
I have complained to Paypal and to the Internet Fraud Dept. of the IFB and emailed this joke of a company daily.
They have since emailed to say that I will be refunded although looking at other posts on here I don't hold out much hope. I hope this "company" gets closed down. I think it is a one-man job in place purely to rip people off.
"

"I ordered 1 item 3 months ago. Have not heard from them. Have not received anything. They took my money and ran. I cannot contact them except through email, and they are not replying. Very unhappy as it stands."

"This is the worst online store that I have ever done business with. I purchased an mpeye ts-200 and when I got it, it didn't include all the accessories as listed on the website (missing: neck strap, carrying case) and my mpeye was completely malfunctioned. I tried emailing them a million times and got one feedback saying that they would trade it for a woodi and after that I never heard from them again. Tried calling them and they never answer their stupid phone. My mpeye somehow started to function but I am afraid that it might possibly malfunction again. The only reason I got this thing was because of all the accessories it came with and I ended up getting screwed for my money. I believe this company is ripping people off on purpose and I advise any online shopper looking for mp3 player's not to go here if you don't want to go through an awful experience. I am extremely dissapointed in this company and will NEVER in my life do business with them AGAIN!"

"Warning, this company has still not sent me the item I purchased from them nearly 6 months ago! After many emails they are now ignoring me but I refuse to give up as I paid a lot of money for my item."

"I have been charged immediatly for my purchase of a Rio Cali MP3 reader, but despite many e-mail, have not received the good or even a status of my order Jan, 28th. "