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MPD Parts

4 reviews
2.50 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2009-12-14

"MPD parts did warranty service for my computer for 2.5 months! I've had 7 technicians in my house to fix the computer. Unfortunately I have to say only ONE possesed knowledge needed to perform his job. It was very frustrating experience. Customer service was rude and insulting in 80%! "

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5/5

2007-09-02

"MPDParts is a very solid company that provides services to stores like Best Buy, Circuit City, COMPUSA etc. They have a large inventory for old hard to find parts for laptops and desktop, they also repair Motherboards. The big warehouse headquarter in "Miami" by pass many competitors and shows they real presence in the business! "

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Verified
5/5

2003-10-05

"I had a good experience with this company. I needed a floppy drive for a Presario 1220 laptop and I saw they had 20 in stock, but 17 refurbs and 3 new. Strangely they were all marked the same price. But since they had the lowest price I could find [they beat Compaq by $83.], I ordered a new one. It arrived 3 days later in an original Compaq box, in an oem a/s bag. I believe it is a new one and it worked. I'll buy from this company again."

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Delivering products on-time
Delivering products damage free
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uni
1/5

2003-05-22

"This company has great products, but the poorest customer service imaginable. In my case I ordered a system board with a core exchange. It took over 30 days, phone calls, and many emails before I got my core charge credited back. Their web site prices continually fluctuate, too, which is deceptive. After I ordered, their Web site price fluctuated twice, at a lower amount than I paid. Once it was $100 less, and then later, it went $40 less. I was given the $100 back after I complained. Further, sometimes they completely ignored my emails, other times they answered them. Frankly, I don't know how they stay in business if they treat their customers this way. I'm glad to be clear of them. Avoid them at all costs@!@@!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use