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5/5

2003-02-12

"Everything seems find i am waiting to hear back on a overcharge to my credit card. Which i am sure that we will resolve with of a issue. I have used them many times before with no trouble. I would recommend to any seller or buy."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2003-02-11

"Purchased 2 Lite-On 52x burners, received the first (they forgot to pack the second) and it rocks. On a two minute phone call, the salesman looked up the invoice and confirmed that there was an error in shipping and offered to send it out 2nd day air...no charge and I agreed. He was very apologetic and if the second arrives as promised in good order, I will definitely do business with this company again. Very professional."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-02-11

"I've ordered 2 times from this place, both orders shipped immediatly and were correct. Professional packaging as expected.

I made an error in ordering an they fixed it right away with no difficulty of any kind.

I intend to do more business with these guys.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-11

"This company has terrible service. It is next to impossible to get a hold of them. After placing my order I began to think it was a fradulent website and that the company didn't really exist. Calls go unanswered and so do e-mails. I placed an order on 1/31 and it stayed on pending until 2/10 until I finally was able to reach them. Now, instead of overnighting my order to make up for their mistakes I still have to wait another 3 days making it a total of two weeks it will have taken to get my order. After ordering, prices had lowered on what I had ordered before anything was shipped to me and they wouldn't offer me the lower prices. Not happy as of yet and I still haven't recieved my order. "

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service making decisions on their own
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Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-02-08

"Very low price, no problems. Great motherboard. Only small problem is that customer service is IMPOSIBLE to ask a question. The phone just keeps saying that "

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Likelihood of customer recommendations
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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4/5

2003-02-08

"They were the only retailer by me(2 hours i drove just to get there) with the a7n8x deluxe and I went and picked it up.

Was happy and it seems they are trying to work diligently

only problem - 15 day grace period is not enough. Mobo cr@pped out and I had to wait three weeks for Asus to replace it

That and their techline is non-existant
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-08

"Overall, smooth transaction. It took a couple of days for them to process my order but they are aggressive in pricing."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-07

"Great price...fast shipping...wow! Definately buy from this vendor again! thanks!!!"

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5/5

2003-02-06

"Excellent! Ordered merchandise on 1/29/03 and received it on 02/05/03. Well packaged and in fine order. Also was the best combination price I found on PriceWatch. What more could I ask?"

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4/5

2003-02-06

"I was worried when I read all the negative feedback after I had already ordered from this company, but in the end I am satisfied, they have good prices but communication from this is very limited, my order was listed as pending for a week on the website and I sent several emails asking about it and recieved no response for several days, but then I did finally get an email and tracking number on feb 3rd, 7 days after the order was placed. Overall I am happy with the product and prices but not happy with their communication."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-06

"bought an Asus a7n8x mobo for $135. fast shipping. smooth transaction. no problems at all"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-05

"Customer service was non-existant. I called multiple times only to recieve a voice mail box that said that it was full and could not accept any more messages. And yes, this was during their normal business hours. The problem that needed fixing was that I ordered ONE hard drive, but the invoice that was sent to me was for TWO hard drives and my credit card was charged for TWO. Yes, I also e-mailed them TWICE within the 24 hours from the placement of the order and the only response I recieved was an e-mail saying that my TWO hard drives had shipped. I do not think that I will be shopping here anymore unless they can show me that they can improve their customer service and order processing methods. I would not recommend purchasing from this company. The small savings are not worth the trouble."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Delivering products on-time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-04

"Great to do business with! Fast shipping, great prodicts at great prices."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-02

"The fastest solution to my problem. Wrong order was sent and the correct item was there the next day. Great customer service!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-31

"Great Price. Great time in delivery... yet the product had a defective ink cartridge."

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Is committed to quality products and services
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Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process