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Macena Systems

3 reviews
5.00 / 5


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Product & services pricing
0.00/5
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Shipping & packaging:
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Return/Replacement policy:
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Verified
5/5

2004-08-25

"I ordered a computer built to my specs. After picking it up and unpacking it, I found that one drive had not been installed. When I brought it back the staff was very apologetic and installed the missing drive while I waited (about 15 minutes). I feel the true test of a company's service is how problems are handled when they arise and Macena handled this very quickly and professionally. I would not hesitate for a moment to do business there again. The system has performed flawlessly and to my complete satisfaction since purchasing it almost two months ago."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Overall product shipping and delivery process
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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Web site being easy to use

5/5

2003-08-10

"Purchased a Samsung 151v from Macena. Was concerned that they were not recently rated on this site but this purchase was smooth: fast deliver, excellent product, and LOW, LOW price.
Now the next person can rest easier then I did and purchase without hesistation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-26

"GREAT PRICES & SERVICE!!! I highly recommend this company!

I ordered a bunch on parts online and I was only waiting on the case. I cancelled my order with colorcases.com because of a horrible experience with them and went down to Macena's shop in Middleton, MA. I found a great case with a 350 Watt power supply a 32X burner and a sound blaster live 5.1 for the best prices I'd seen yet. The service was quick, knowledgable and friendly.

Also - Within a week of my purchase I recieved a letter from the marketing department thanking me for my purchase.

I've built a lot of systems and I spend every day fixing and upgrading them... This is one of the best companies I've ever dealt with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall technical support