"Very good service! I'd love to shop at Macy's again."

"Trying to order from overseas to deliver within the USA was horrid - still haven't managed to order.
They cancelled the order.
When I called they tried again. Didn't work - so I got another card and that didn't work. I was told I was "black-listed" and was told to use a friend and their card - all sounding too fraudulent for me. So got put through to consumer protection who said "sorry" too many times but the information provided by me was incorrect BUT couldn't tell me which part. I cannot fix what is true??
Then when asked to speak to higher up to work out how to fix the problem - they hung up on me. Would NEVER recommend them"

"I have never had so many problems ordering online than I have from Macy's. It's like torture. Their online ordering service is the most inefficient process I have ever encountered (we have no Macy's store when I live). First of all, the online set up for ordering is full of glitches. At least if you have a Mac. One minute my cart has an item in it, the next minute it's empty. This happened with every item I tried to order. I had to log in four times to place one order! Then when I was in the middle of placing the order (a coat) and had given my bank card number, a message came up, "We are sorry for the inconvenience please take 20% off." WHAT INCONVENIENCE? FOR WHAT? I could not finish placing the order. It kept saying my cart was empty!!! I then had to log out and log in again. I tried to order it AGAIN and a message came up: This item no longer available. (Oh, so I guess that's why the 20% off message? 20% off, but no code was even included so I could not apply it to any other order anyway)! I logged out. Called customer service and was talked into ordering another color. I then went back online a while later, and lo and behold, the first coat I really wanted was available again! So I ordered it online and paid for that one too. I later went to my bank account online and I was charged for the first coat that was supposedly not available. I was charged for three coats. I called and said I need a refund processed for the one coat I was told was not available. I was told, that charge is only temporary until the order is fulfilled. What? I had to keep checking my account to see if it was taken off. It was. Then no coats came. I only got one email saying that one of the coats had been processed and a tracking number. I called customer service twice to get things figured out and was disconnected both times. Another thing that seems to happen frequently with their customer service number. If that wasn't bad enough, you have to listen to several minutes of sales pitch or requests for feedback when you call the 800 number. It's like a trap you can't get out of. This is the last time I will be ordering from them online. Too bad because they have some good sales. But it's not worth it."

"Ordered expensive ring from Macys.com for wife 12/17/14.
Order cancelled because they couldn't reach me by phone (to re-verify my order?!).
I called Macys & reordered the $2,500. ring on 12/18/14 & they said it was all set.
I get e-mail on 2/20/14 saying Order Cancelled.
I CALL THEM AGAIN.
They attempt to explain (nothing). They begin to reprocess YET ANOTHER Order.
They tell me,... "Sorry out of Stock".
PITIFUL order processing, in-stock fulfillment & customer service.
NEVER AGAIN!
"

"So, I went dress shopping at Macy's and found a dress I loved. I put it on hold to make sure I was making the right decision, and went back 3 hours later to find out that it was missing. The first saleswoman said that she was busy and to come back later. The second one checked on the rack and to the stockroom, and stated that it wasn't there, then walked away. The third one checked again, and referred me to another sales representative. When they asked if anyone had seen it they sent us to search the racks and the entire level of the store. I was extremely disappointed with the customer service. Not only did they take all of my information and "forget" to put my dress on hold, but they also didn't care enough to take the time and help. Very disappointing!"

"Ordered online and they cancelled the order because we were not home when they called with a verification code needed to proceed. Once we provided the code they re-processed the order and shipped it across the country to a completely different address never used on my account. I spent hours on the phone with customer service, was only able to receive a refund once all items were confirmed delivered to the wrong address. Horrible company, no compensation for time and energy wasted!"

"As many other people seem to be having the same problem with Macy's Online ordering, I apologize for adding to the turmoil. I tried to place an order, and Macy's declined my debit card (everything was entered correctly and there was more than enough in my account to cover the order). I re-entered my information, just to be sure I didn't make a mistake. They declined me again!! So I went over to my bank statement and found TWO authorizations (for incorrect amounts) on my card. I called Macy's and they told me the charger would fall off. I also called my bank, and they are prepared to file a dispute with Macy's. I wanted to give it some more time, but it has been 8 DAYS, and the charges still haven't dropped. So now I have two charges tying up my available balance with no merchandise to show for it. I called both Macy's and my bank multiple times and all I have gotten was a 20% off coupon for my next purchase. TERRIBLE. BEWARE of their online shopping!!

*UPDATE*
Pick up In-Store of online orders is ALSO a joke. I ordered something online on Monday to be picked up in store. Monday night they sent me an email that my order was ready to be picked up (with no directions on where to go, except to find any associate to help). I went on Tuesday afternoon at 1:10 with plans to catch a train 4 blocks away at 1:48pm. Picking up an order that is already placed aside and paid for should take no time at all, and I thought I would have plenty of time to catch my train. BOY WAS I WRONG. There is no clearly marked place to pick up online orders (at this store, its at a little desk in the middle of sports apparel with no signage). The very rude associates were rummaging through cabinets filled with bags from online orders that were shoved in with no organization but for a receipt stapled to each bag. Of course, my order was nowhere to be found. A manager came to help, who never introduced herself or even smiled. She took my phone (with the order number from my email) with her around the store!! I followed her all over and she wasn't communicating a word with me. She then opened the browser ON MY PHONE to look up the item number of my order! WHAT? She suggested she could do a return or I could come back later, which made me furious! After 30 minutes of running around and getting nowhere, someone ran over with my order in hand. I had communicated that I needed to catch the train, but the manager took her time and had no sense of urgency to help me. Needless to say, I had to run the streets of Philadelphia to catch my train, which I did not catch. No customer service, No organization, No more business from me!"

"Macy's online is offering sale items in a BAIT & SWITCH. After putting a"Sale" item in your basket, the item suddenly disappears from the inventory. If you call Customer Service, you are offered a ten-Times more expensive item at 30% off. BUYER BEWARE ! ! ! "

"I bought an item online at Macy's in November, and it didn't fit. I arranged for a return. I shipped the item out using the return label that Macy's provided, all tags on it, in the original packaging, on 11/21. Due to a UPS delay, the item wasn't delivered to Macy's until 12/1, when it shows received. It is now 12/13, and my purchase has not been refunded. I have already spent approx. 2 hrs on the phone calling Customer Service, to ask why I haven't gotten my refund. The first time, on 12/6, they said it had "only" been "4" days since they received the item; I had to explain to the rep that 6 minus 1 = 5. She then said that she couldn't find my order and wanted me to give her my CREDIT CARD number to look up the order; well, I can't even begin to imagine that Macy's allows its CS reps to require your CC number to look up your order. I refused; I make my purchases online via secure servers, and I'm not about to hand out my CC info to a low-level CS rep who can't even pull up the same order that I can pull up online at their site. Next phone call, on 12/11, I spent 51 minutes because the rep couldn't find the order, wanted the UPS tracking number for the label THEY had provided, then finally admitted that the item clearly had been received by them on 12/1, and wanted me to hold even longer; it was late night and by then I wanted my dinner, and so she PROMISED to call me at 2pm the next day ... no call, of course. Still no credit.During this I've filed 4 separate website forms to contact them, gotten acknowledgements by autoresponder ... but yet to have someone contact me as it says they will.Their goshawful menu system takes ESP to figure out which buttons may get you to a live person to discuss your return -- it's not actually on the menu system, but if you hit the right magic combination then you can talk to someone, not that it does any good -- and along the way, it states that they will refund "when they receive your item" and "typically within 4 days". Obviously not true at all. I'm now going as public as I can, because I have all the documentation and have spent too much of my life trying to get back the refund that should have been a simple matter and taken 2 minutes to correct. Why a large established store like Macy's would ignore this mountain of documents and wasted time, to treat me so shabbily, is beyond me. But there it is -- they JUST DON'T CARE. I'll never buy anything from Macy's again, period. "

"All I have to say is TERRIBLE. I have honestly NEVER written a review on a business in my life and my experience with Macy's was SO bad that I plan on finding every review website on the internet and telling everyone how HORRIBLE my experience was.
I ordered 2 pair of shoes with the cyber Monday buy one get one free deal. My order total was $169.00- free shipping. A few days later I received an email saying the shoes I was getting for free, were no longer available and I will not be receiving them. I then called Macy's and upon speaking with a customer service rep (John), the shoes were magically back in stock and he said they were going to ship them to me. A day later I go onto my online banking to find THREE separate charges on my DEBIT card (which I don't have a ton of money on to begin with). One charge for $169, one charge for $277.37, and another charge for $108.37. I could not pay bills that were due in fear that I would overdraft my account and have to pay a fee (which I now have for my late bills).
I immediately called customer service at Macy's and had to explain the whole situation to them. They're solution was to call my bank. Upon having a 3-way call with my bank, the bank told them to send over an authorization to drop the charges on their company letterhead. The customer service rep said she was not authorized to do that and there were NO supervisors available. How is that even possible?! It's one of the largest retailers in the country and there were no supervisors available!
After an hour and a half phone call, nothing was accomplished and I was waiting to hear back from a supervisor. FOUR hours later I called customer service again and still no supervisors available. Another hour of my life wasted on the phone with this customer service rep. I told her not to call me back without a supervisor on the line. What does the rep do? She calls me back an hour later to tell me there are still NO supervisors available. She even admitted "there are a too many Indians and not enough chief's here at Macy's".
Finally an hour later (it's now almost 8pm) I get a call from a supervisor names Keniella. She assured me that the problem was taken care of... as if that would be enough. After telling her I would tell everyone I know to cancel their Macy's credit cards, and never shop there again, she offered me 20% off my NEXT purchase at Macy's, as if I would ever shop there again! She then decided to take the 20% off my current order and I felt just a LITTLE bit better. She assured me it was all taken care of and we got off the phone.
This morning I checked my online banking, and Macy's refunded the $277.37 charge, but the $108.37 and $169.00 charge are still there. A Macy's supervisor, Shamika, called me to check in this morning and we had yet another 3-way conference with my bank. The bank asked for a letter to be faxed over on letterhead to remove the charges (again) and Shamika told me it would take 24-48 hours to get the fax to them because the person who faxes in the office isn't there. Apparently faxing a piece of paper isn't a part of the Macy's Supervisor training.
At this point I was BEYOND fed up, I had to get off the phone. I will wait 48 hours to see if this problem is settled and if not, Macy's WILL be hearing from me again.
Also, I ordered these shoes on December 1... it is not December 11 and the shoes just shipped yesterday. That is an OBSCENE amount of time to have to wait to receive an order. You would think one of the 6 reps and supervisors I spoke with would have offered rushed shipping, right? Ya, wishful thinking.
I am disgusted by this lack of professionalism and laziness. I will be sure to tell anyone I can about my experience. No one should EVER have to go through the hell Macy's just put me through.
"

"Wal-Mart has much better customer service.
Iv never heard of not being able to change an order even if it is not set to be shipped 19 days later!!! I hate Macy's I will never shop there again and I dont reccomend Macy's to no one! "

"Macy's has ruined my Christmas!!!!!! I repeat....Macy's has ruined my Christmas!!!!! My experience with Macy's has been utterly horrible. Today is December 6th 2014; I've placed the same small order 3 times....before Thanksgiving and they still can't get it right and ship it out. I am shocked at the incompetence and lack of professionalism displayed by Macy's. I would expect it it from some other retailer....but not them!!!! Wow. I have always viewed them as a world class company; on top of the frustration, it saddens me to have had the experience I've had because I love this store so much. I have great memories of browsing the store at 34th st. In NYC with my mom. I love Macy's....WHAT HAPPENED??? Cancelled orders, items not available.... Unprofessional.... Untrained.... Overseas call center personell....MACY'S.... What happened???

Folks....save yourself the hassle....shop elsewhere this Christmas. Hopefully Christmas 2015 will be better.

"

"Calling Macy customer service is patronizing "I Understand" 500 times does not mean you understand. Macy outsources customer service and getting a supervisor is next to impossible. Alex #91030 who claimed t be a supervisor hung up on now for a second time. The Christmas I have purchased from Macy is being shipped back and I will reorder from Nordstroms and Amazon both of whom have exceptional service "

"I ordered a dress for a Christmas ball and waited three days for it to be shipped out and then the day it was suppose to ship I check to get the tracking number and its say on my account online that the dress was on backorder now....WHAT? No phone call, no email, nothing earlier to inform me so I could have time to find another dress....Thanks for wasting my time Macy's!!!! Now I have to rush around town and hunt a dress down. It is so shady because you can still add the dress to your cart online and it doesn't say its on backorder....inform your customers Macy's so you are not wasting other peoples time! Most companies will let you know if an item is on backorder before you add it to your cart. That was my first purchase with you and definitely my last. I will never buy anything from you again...ever! You really put a bad taste in my mouth. Just bad business!!"

"I purchased a food processor for my daughter for Christmas. I wanted to take advantage of the free shipping since my daughter lives in another state. I requested that it be gift wrapped but Macy's apparently does not have gift wrap large enough for a food processor. I added my gift message "Merry Christmas - Love Mom". Foolish me I expected that the box would be placed in a larger generic brown box so the surprise would be revealed on Christmas morning. NOPE Macy's slapped a shipping label on the food processor box and shipped it off. Macy's has ruined Christmas."