"On April 19th, I placed an order online and received a confirmation email that my order (and credit card number) had been received. Two days passed, and I didn't see any charges on my card, nor was the status of the order updated, so I emailed them asking for an update, as no phone number is available on the website. I received an auto-responder stating the business was closed for Passover and would open again on April 2nd - I didn't know if this meant April 22nd, or May 2nd, as April 2nd had obviously passed. Furthermore, there was nothing I found originally about the business closure on the website, though when I returned, after their auto-response, there was a message, not on the Home page, but on the checkout page about the closure. Not exactly forthright, in my opinion. Giving them the benefit of the doubt, I waited until May 3rd to send an email asking about a status update, as the card had still not been charged and the status not updated. I mentioned that if I didn't hear back from them on the 3rd, I would cancel the order. Still no response. There is no way to cancel the order through their website, and after reviewing other customer's nightmare experiences, the only solution was for me to cancel my card. ***Artists/prospective buyers*** - please do not waste your time and money on this company. Their prices are attractive, but they have NO evident CUSTOMER SERVICE and are COMPLETELY UNRESPONSIVE - there appears to be no recourse whatsoever, once they obtain your money."

"Amazing experience! Madison Art Shop is the best!"

"I ordered 5 Richeson Tri Fold Watercolor pallets and was charged. Received a receipt
Order # 76664. Did not ever receive the merchandise. I repeatedly called after a shipping date on 1/31. The workshop I was hosting started February 18th the 2 weeks before I called daily and they never answered. I left an urgency voice mail daily and sometimes twice a day. The shipping method said Residence. Needless to say I was terribly disappointed. I have searched many places to find this item but have been unable to find them elsewhere since I do not have an item number. Barbara Otey"

"Highly recommend. Speedy delivery and terrific customer service!"

"I highly recommend this seller and have been a customer for many years! I have always found all items to be available and shipped out expeditiously!"

"I placed an order with Madison Art Shop for a children's bookcase and had a minor problem with the order, but the issue was quickly addressed and resolved in less than 1 business day (I ordered over the weekend, and got a response on Sunday even though I did not think it would get any response until Monday!) Madison Art Shop was able to fix my order, which was actually an error on my part, without any hesitation and really quickly. I am most grateful for the prompt and good customer service!"

"Ordered 9/11/2018, received order complete email 9/12/2018. 9/21/2018 still had not received the product, Called only to get voicemail. Sent emails, finally found out product never shipped and was told it was on backorder until December. Requested they cancel order and refund my money. Still no refund! Horrible Customer SERVICE and Company.
"

"On 08-24-18, I ordered four items from Madison Art Shop, 17 Engleberg Ter., Lakewood, NJ, 08701. All items showed to be in stock.
I received a preliminary e-mail confirming the order of the items, an Anatex Zigidy Zag Wall Panel, Anatex Busy Cube-Paddle Wheel Wall Panel, Anatex Pathfinder Wall Panel and Anatex Busy Cube-Flipper Wall Panel.
On 08-26, I received a fraud alert notification from my credit card company wanting e to verify that it was an authorized purchase made by me, which I did. Shortly after, I received an e-mail From Jacob at Madison Art Shop, saying, “Your credit card is not going through. I do not know why. Please advise.
We will hold your order waiting to hear from you.” I responded to the e-mail that my credit card company had put a hold on it thinking it was fraudulent, but that I had confirmed it and that the hold was released and it should go through. After the charge was re-submitted and approved, I received a confirmation for order #76010. On 08-27-18, my credit card was charged by the business for $498.71.
On 08-27, a FEDEX shipping label was generated with an anticipated delivery date of 08-30-18. As I checked back over the next couple of days, the status of the shipping label never changed. The items had not been received by FEDEX for delivery. I called the customer service number, ***-***-**** (the voicemail was to Vickie) and left a message inquiring why the order had not been picked up for delivery yet and did not receive any response. I then e-mailed the company requesting the same information and did not receive a response. I called a second time to the main number, ***-***-****, left a voicemail and did not receive any response. On 09-01, the anticipated delivery date of 08-30 had passed and there was no further activity on the shipping label. I sent a second e-mail requesting somebody to contact me with an explanation of the status of my order.
On 09-02-18 at about 5:33 PM, I e-mailed Madison Art Shop, explaining that I still had not received any items, heard back from any company representative, and there was still no change on the FEDEX website for the shipping label. I included that if I didn't hear anything by Tuesday (I originally said Monday, but sent a revised e-mail changing it when I realized that was Labor Day) , 09-04-18, by end of business, I will contest payment through my credit card company, Bank of America, and file the information with consumer reporting agencies.
On 09-02-18 at 5:33 PM, I received my first return communication, an e-mail, from Madison Art Shop, saying they (Jacob) had requested the tracking. There was no further information or explanation.
On 09-04-18, I received a call from ***-***-****. The caller ID did not identify a person or business and no voicemail was left. I checked and discovered it was a New Jersey area code, where Madison Art Shop is located. I called back and spoke to a Madison Art Shop customer service employee (why they were trying to contact me to follow up and couldn’t leave a voicemail explaining that seemed rather odd, had I not checked the area code and saw it was New Jersey, I would still not have been any further in my efforts) who I believe her name was Becky, but not 100% sure about that. She asked for my name, billing/shipping address, order number and tracking number which I provided. I asked her twice what the status of my order was or what she was going to do to locate it and she said all she could do was take my information and send it to the people that had taken the order. She left me confused as to why she had called instead of the order department to follow up. She could not any explanation as to the status of my order.
On 09-07-18, I received a box via Fedex and thought all was finally done. I checked the box and there were only three items listed on the label and the packing list. One item was still missing. Again, I have e-mailed Madison and called and left voicemails on the two numbers I have for them. Friday afternoon I received a reply stating that Jacob was checking on the missing item.
On 09-12-18, I received another call from a 732 area code and knew to answer it since they would probably not leave a voicemail. I spoke to a woman who wanted all of the information over again (it doesn’t seem that inter-company communication is strong with this company). She said she would check into it and let me know, but again, I heard nothing back. When I didn’t hear anything that day or the next (I’m confused how it takes them so long to check on an order), I e-mailed Jacob back (what little communication and follow-up I can get from this company seems to come from Jacob) on 09-13-18, and he responded that he is “asking again.”
It has now been approximately three weeks since I placed the initial order and I still do not have all of the items and locating the item (already paid for) does not seem to be a priority of the company.
On 09-14-18, I e-mailed Jacob asking for the name & number of whomever it was he kept asking where the rest of my order was. Shortly after sending that e-mail, it dawned on me that this was the beginning of the second round of trying to complete my order. By now, I was beyond frustrated and saw no end in sight, so I was not going to repeat this process again. On 09-14-18, I e-mailed and called (voicemail) requesting that the company credit my credit card for the amount of the item. On 09-16-18, Becky returned my call and I told her I wanted a credit to my card for the item not delivered. She said she would if the company had not shipped it, but that she had to check first to make sure, because had they shipped it, she couldn’t issue the refund. It has now been three weeks, and after several e-mails and calls to customer service trying to locate the item which has not shown up and for which I have not received any tracking information, they still think it might have shipped and want to check again. I am at my wit’s end with the customer service.
Finally, on 09-20, and just short of a month from the original order of 08-24 (along with numerous e-mails and phone calls, most not returned), I received an e-mail from Madison Art Shop that they were issuing me a credit for the missing item. I’m not sure what was going on at this company that resulted in such poor customer service. Every contact or attempt to get an answer was frustrating at best. I would not do business with this company again.
"

"I ordered a DVD on June 29. The charge went on my credit card July 2. It is now Sept. 17 and still no DVD. I have contacted them 5 times and it will always ship that week or they will get back to me soon. If there wa a lower rating than one star, they would get it. Keep your money. They are scum."

"Because of their low prices I have made two orders from Madison Art Shop. Both were delivered quickly. My last order contained a tripod for my pochade box. Because it arrived in the middle of a giant remodel, I did not get it out of its' box for two months. When I finally got to it, I discovered that it was defective. I emailed Madison Art Shop right away, even though I could not find my invoice, nor remember exactly when I placed the order. No problem! They emailed me back right away and reassured me that this would be taken care of. They contacted the company that distributed the tripod and I received a replacement two days later, along with a prepaid mailing label so that I could return the defective part. Madison Art Shop then contacted me to make sure I was a satisfied customer! Two different employees of their company worked with me and both of them were wonderful. They made me feel as though I was a very important, valued customer and worked quickly to resolve the problem. As always, they are my first place to check when ordering art supplies!"

"Have worked with them for years. Best prices period. Orders arrived quickly.
Will keep ordering and tell others to as well"

"I waited 5 weeks for an order placed on 6/12/2018. Someone named Jacob emailed me that the order would quickly ship, but it did not. I've given up on them and cancelled. A warning to other would be customers of this company. "

"I paid up front for a specialty easel, but when it never arrived after 2 months I called the company, and only after numerous attempts did I get reply. I was given several lame excuses, and they would contact the manufacturer, and get back to me. I made it very clear that I wanted to cancel my order and get a refund (over $500). After that I did not get a refund, nor a response either by phone or email. So I contacted my credit card company and put the transaction in dispute. Fortunately my Master card company refunded the money. Only then did I hear from the Madison Art store who claimed I was trying to "double dip" and alleged that they could not make restitution unless I took the transaction out of dispute. I called my bank, which informed me that
The Madison Art shops claim was false and advised me not to take the transaction out of dispute. I relayed this information to the Madison Art shop who has still not gotten back to me.
For service that ranges from unresponsive to obnoxious call the Madison Art shop."

"Worst customer service ever! I’ve call 5 times and only once got a person. Each time I left a message and the one time I did speak to someone they told me they would look into my order to see where it was at. I haven’t heard a word back. I will never purchase supplies from them again and I will continue warn others of my experience with them. Total rip off!!!!!!"

"I purchased a slab roller on the Madison Art Shop Website on March 20, 2017. I called to order the item because the online discount coupon was not working. I first left a message on the answering machine and received no callback after four hours. I called back and Jack assisted me with my order and gave me a 5% discount. I then proceeded to complete the order online on March 20, using PayPal for the purchase. Thank goodness, because after completing the purchase, I following up on my order two days and asked for a tracking number which Jack replied that he would call me back after contacting the distributor the next day. Still, no call back, so I emailed asking him to call me with an explanation ASAP as I have been waiting for days for my order's tracking number. He never answered my phone message nor email, with great frustration I called PayPal to have the charges reversed because the merchant Refuses to Communicate and they have my MONEY. The Worst possible lack of service and courtesy is being non-communicative."