"On Monday May 9th I ordered a Vermont Castings grill and cover which was in stock, I ordered in the store, and they verified in the back they where in stock, total order over 1200 dollars! It was supposed to be delivered on Friday the 13th so I took a vacation day, and stayed home. We planned a grilling party on Saturday with friends so that give me ample time to set it up.
They left a message on my cell Friday morning, which I didn't get until 2:30 PM. I called and asked where my grill was, and why it was taking so long. It turns out they sold my grill to somebody else. I called many times, and was shuffled between employees, and wasn’t called back as promised by all of them. At one time an employee offered me the floor model, but since it was assembled I would have to pay $50.- more! For a floor model! Later the sales person I ordered it with offered me the grill without the $50 setup fee. Long story short, I didn't get my grill, so I wasted a vacation day, and had to cancel my party. Now they say it should be here on Monday the 16th or even not until Tuesday...
I only get an apology for not having the grill in time. Don't they realize how little vacation days I have. Staying home to accept delivery is a big deal for me, but a sorry is all I get. I was planning on buying a cast iron stove from majestic as well; I guess I'll take my business elsewhere next time.
Update: Wednesday May 18th. I sent an email Monday afternoon to request to status, as nobody bothered to contact me. Tuesday morning I decide to send another email to the sales guy. Tuesday passes by; at 3:09 pm I decide to call, as I still didn't hear anything. Now they promise me it is on the truck and heading my way on Wednesday.
Today I finally got my grill, no apology letter, no little extra to make me happy, absolutely nothing, just the grill and a picking slip. What a pain in the ... to deal with this company. I will be very cautious to order from them in the future. Only if there are no other options… I actually rather pay somebody else more if they can come through on their promises.
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