"This review is solely based on the customer service that was received and not the product itself. Prior to purchasing the product that I wanted, I had been searching many sites that also sold the product I purchased. Each website that I saw had a shipping rate that seemed ridiculous to me. Fortunately with much avail I was able to find Makeupmania.com through a review I had watched through another site and found out that their ground shipping was only 2.99!!! I had read that my product was back ordered and did not expect it to come right away. Today I had received my package and I had placed the order on Thursday January 31 and today is now Monday February 4th. That mean it only took them one business day to process and ship!! this is the fastest shipping and best customer service I had ever experienced. Amazing!!"
"Wow, super fast shipping, I was expecting my order to take much longer due to the reviews on shipping I viewed on Youtube. Shipping took 3 days and everything was packed professionaly with bubble wrap and tissue paper. Makeup Mania also has the best prices on ben nye products.Determining factor to place an order from MakeupMania was because of the $2.99 shipping. Will order from them in the future. Great Job MakeUpMania :)"
"First of all shipping was very fast and inexpensive! Makeupmania has some of the most competitive prices for their products. I compared their pricing and shipping to other sites and they were the best. I did not have to contact customer service but I feel confident that if I did need to all of my issues would have been taken care of promptly.
My order came nicely packaged and I plan to order again soon."
"I'm repeat customer of MakeUpMania. I keep coming back because they stock the brands I like, are recently priced, and ship promptly. Until my most recent purchase I would have given them five stars, but with this order, I found the customer service off. I emailed them the morning after placing my order to make a change to my mailing address and asked that they confirm receipt of my email. When I did not receive a response the next day, I sent a reminder email letting them know that I was waiting for a response. Still nothing. I have now received my order -- but may have received it sooner had someone read my email. However, I should mention that in the past, I have emailed MakeupMania and received prompt response. So maybe this experience is just a one off... Still, I will definitely order from them again and recommend them highly..."
"Everyone else here is lucky, given my experience, which was anything BUT positive. I was to be a new customer. I placed an order, but after I entered my billing info, I received a message saying my payment method was declined. I immediately called my bank, and was told that my account was fine, and that they didnt even show that any transaction was attempted. I tried a second time, and while I wasnt told that my card was declined, the order still didnt go through. I was advised to e-mail customer service, which I immediately did. I received a response 3 days later. I was advised that someone would call me the next day to obtain my payment info. After 2 additional days with no call, I e-mailed again and asked them to just go ahead and cancel my order. The next day I finally received a call, which I had to let go to my voice mail. The rep seemed a bit defensive as she stated that she had tried to call me 2 days before, "but must have dialed the wrong number". She also said that given the circumstances, perhaps "something could be done to expedite shipping", which seemed vague at best. I called back and left a message in which I asked that if this meant free overnight shipping that yes, I would like to go ahead with the order, but if not, to just cancel it. The next day I received an extremely defensive e-mail back from the company, which pretty much called ME out as the reason the order didnt go through. The person also said that all they meant was that the order would be put through quickly, not that they would cover the shipping in any way. That was it-the company cancelled my order without making any sort of offer to make up for all of this hassle. I have never received such horrendous treatment from an online merchant. Needless to say, I wont ever be puchasing from them in the future, and I will advise everyone I know not to either. Most disappointing, given all of their good reviews, their good products, and good prices."
"Awesome customer service, got my full order in less than a week. I shop at this site at least once or twice per month. I have no complaints. They always reach out and communicate if a item from my order in the past was delayed and gave me options. I love the 5% mumoolah kickback i earn from each shopping experience that i can always apply to my next order. I mean who doesn't love a discount. Would definately reccommend this website for all makeup needs. I will continue to be a repeat customer. I love the product reviews Makeupmania have on Youtube..they should do more, I am sold on the La femme glitter dust from the product review and will be making a order at the end of the month."
"No complaints. I ordered the Ben Nye Banana and in Topaz. The delivery was quick and in great condition. I am happy."
"I placed an order for a 3 oz bottle of Ben Nye luxury powder. MakeUpMania's price for this product was very fair especially considering the fact that this product was back-ordered through other sellers. Most other companies hike up consumer prices on highly demanded products like this powder but at MakeUpMania, makeup manics like myself can be assured competitive prices. The best part of the entire experience was the incredibly affordable AND fast shipping!!! My item was ready for shipping less than 24 hours after I placed my order. Customer service was very professional and courteous when I called in to make a change to my order. Within a couple days, my package was at my door, everything was carefully wrapped and arrived safely. Lastly, I do appreciate the MuMoolah (MakeUpMania store credit)... a very nice touch for customer loyalty. Such a great experience, I will definitely be a repeat customer! And just like I was referred, I will happily refer others! THANK YOU MAKEUPMANIA! I am a very happy customer :)"
"HUGE improvement in shipping times and status notifications! Just a few hours after I placced my order, Heather (a positivley LOVELY customer service rep), contacted me to discuss alternatives to an item that was on backorder with no estimated date available. Not only did she make the appropraite adjustments immediately to my order, she kept me up to date about the final status. I was due to receive my order by January 28th. Instead I got it early on January 26th. I have to say, I was skeptical about placing this order to begin with because I had only placed one order before and I had a difficult time getting status of the order and the package. I took a chance becasue of the hard-to-find products that they offer and am glad I did. I wlll be a loyal, repeat customer from now on. Heather should be recognized for her promptness, attention to detail and professionalism. My only suggestion is that you list the product size of the Graftobian glamour foundation pots. Thanks."
"This is my first purchase with Makeupmania and I can say wholeheartedly that it will not be my last. The website was easy to navigate and my items shipped very quickly. My purchased arrived packed very carefully and all items arrived intact."
"They are really fast. I LOVE my products!!! Will absolutely keep them on my top 10 list!!!
Makeup artist dream!!!!"
"I ordered the Ben Nye banana powder and it was sold out in either the size or color I needed on every other site I checked. I placed my order on Monday and received my makeup Thursday:) So very happy with the product and the packaging! Plan on ordering plenty more off the site:)"
"I am definitely planning on placing more orders from MakeUpMania! I ordered Ben Nye Banana Powder and a lot of sizes were sold out on other sites or had a long wait for the order to be fulfilled. Not only did MakeUpMania have all sizes in stock but the ground shipping was VERY inexpensive. To top it off I received my order 2 days before the estimated date! I am very happy with the service from MakeUpMania and have already recommended it friends!"
"Great selection of products, SUPER FAST, and cheapest shipping than most other makeup sites! Definitely shopping from asap again!!"
"Awesome customer service and my products take way less time to get to me than i thought! I got them today and am super pleased. I got 3 blushes, an eyeshadow, final seal and banana powder and i couldnt be more pleased with my choices. The la femme blushes are super pigmented and rich in color. The banana powder is beautiful and so are the other products. I can wait to try them all! I was having trouble making the purchase online so I had to call customer service and they were just so nice and patient. Excellent customer service. And like I said, very little wait time for your shipment to arrive :)"