"Customer service nightmare.
They wrote to tell me they did not have the items I ordered and already paid for, plus priority shipping. They did not offer a refund, just informed me the items were no longer available, and that such incidents happen "rarely", and that now their website offering was updated.
It us utterly unprofessional not simply to offer a refund when you cannot fill an order.
The email insisted I use their online message form to reply, and that I not respond to the email.
Their online form captchca is broken, so nobody can actually use it. I tried to request a refund there, but that was a waste of time.
I checked PayPal, which listed their
****@**** address as a contact address. So I wrote to them. I told them that I was upset that their online form was broken, that they did not offer a refund, and that it felt like fraud.
They wrote back that they were insulted. When I say they, I mean Aimee, who I see stars in other customer service complaints here.
I wrote back that it was unprofessional not to offer a refund if you can't fill the order. Also that they should fix the online messaging form they insist people use.
Aimee wrote back that I was "belligerent", did not say when the refund would be issued via Paypal (I opened a case, which she acknowledged), and did not respond to the fact that the online message form was broken.
Don't order from them. Unreliable, unprofessional, disorganized, and if I don't get my refund, fraudulent."
"Ordered a Smoove Wand and the product was cheaply made and barely lasted a month. When I asked for a replacement, they took almost 3 months to send a new one after they received my defective wand...and I was charged for shipping! Never again with these people. "
"WORST CUSTOMER SERVICE EVER! ORDRED WRONG SIZE OF AN ITEM. RECIEVED THE NEW ITEM. I EMAILED TWICE REQUESTING A RETURN, NO EMAIL BACK. LEFT MESSAGES TWICE NO CALL BACK. MADE 3 PHONE CALLS TODAY BECAUSE I WAS DISCONNECTED, THEY WERE TO LAZY TO GIVE ME THE RETURN ADDRESS ON THE PHONE WHICH WOULD HAVE SAVED A LOT OF AGGRAVATION. RUDE SUPERVISOR . READY TO CALL BETTER BUSINESS BUREAU"