"I've ordered from them for quite a few years. Initially it seemed ok. But as time went on it has gotten worse. I received 2 spools of filament and both of them have large sections out of diameter tolerance that they would jam up my hotend. I contacted them and told them the issue. To their credit, they sent me 2 more spools. Well one had large sections of out of diameter tolerance and the other (lucky me) had smaller sections out of tolerance. The last straw was they were having a 50% off sale. That should have warned me this was going to go bad. I received my first order quickly. The second, not so much. After 2 weeks of waiting, I emailed them and asked what the hold up was. They stated that they were about a week away from getting caught up. So another week and a half goes by and I emailed them again. So now they tell me my order is going to ship soon and priority. Huh... still no filament. "
"I used their 30% off deal on 3 Rolls of filament, 2 in black and 1 in blue. After a week, I still had not gotten any notifications or updates on my order. I emailed them to get an updated and got a response 2 days later. It turned out my 1 blue filament was on back order. I had replied the same day and asked if they would just send out the black filament ( I needed it for a customer) and send out the blue when it arrived. After 3 days, still no response, I emailed again asking the same question, and they said the black would ship out the next day via USPS. A week later, and again, no package, tracking number, or update of any kind. I emailed a final time for an update or cancellation of the order, as well as express how displeased I was at the lack of communication or updates. The response was we have cancelled your order and "Thank you". No apology, no trying to make things right or explaining their situation. These things can be understandable if updates are given or explained!
This was the 3rd time they have done something like this. They have spurts of being a good company, but even though they have decent quality filament for a good price, I can't deal with the customer service issues. They have now completely lost me as a customer, especially since I lost my customer orders because of this.
MakerGeeks needs to get organized and get their stuff together. It is no way to run a business."
"full kit that is late, broken and not quite full. Large expectations from this retailer based on advertised on their web have shown to be completely false. long unexpected delays, incomplete kits and shabby customer support which ignores 5/6 of any complaint. just GO AWAY from makergeeks.com and don't look back. plenty of better choices online for 3d print and filament goods."